Founded 19 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation, providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

The General Access Program (GAP) is the entry point to the services of the ASRC, and as a member of this passionate team, the GAP Coordinator will work dynamically to provide a range of support and information to members, non-members, internal stakeholders and volunteers.

In consultation with the GAP Manager, the GAP Coordinator will assess the needs and eligibility of clients presenting to the ASRC, and determine the most appropriate support plan based on their individual circumstances, needs and vulnerability. This will include performing triage and prioritisation of urgent new client presentations and existing ASRC members, as well as intake and referral to other internal and external services.

In collaboration with the Volunteer Coordinator and other Program Coordinators, the GAP Coordinator will offer training and daily briefings and debriefings to our highly-engaged GAP volunteers, as well as a number of additional tasks in support of the GAP Manager – with the core priority of continuous quality improvement of processes and systems.

About You

The ASC is currently seeking 4 x Casework Coordinators to join the team in fixed-term and permanent positions. In addition to your extensive social work experience, passion for providing crisis support within a fast paced environment, and demonstrated skills in program coordination and/or program development, you will possess the following attributes, skills and experience:

• Tertiary qualification in Social Work or relevant discipline
• Demonstrated ability to support a high volume of clients, each presenting complex and varying needs and vulnerabilities
• Experience in conducting needs assessments, and the ability to confidently undertake risk assessments, triage and prioritisation of clients
• Excellent organisational skills and ability to adapt in a continually changing environment
• Knowledge of the barriers faced by people seeking asylum in Australia, and the related policy context of practice with asylum seeker visa categories and conditions
• Experience in volunteer management, such as providing training, supervision and ongoing support to volunteers

This role will suit a confident communicator with highly developed interpersonal skills, and experience in successfully managing multiple stakeholders concurrently. It is desirable that the successful candidate for this position possess experience in working directly with diverse communities and/or other marginalised communities, experience working in a multi-disciplinary context, and/or experience in housing, mental health and family violence.

Employee Benefits

Be a part of the largest human rights organisation for refugees and people seeking asylum, in Australia. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• The ASRC offers Flexible Working Arrangements, including the ability to work remotely
• Generous Leave (annual Leave Loading of 17.5%)
• Additional discretionary leave provisions including:
  • Bonus Paid Leave over the December-January Holiday Season
  • Paid Pandemic Leave
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• 100 metres from Footscray station and buses

Position Description

Please find the Position Description here to address the Selection Criteria (copy and paste link into web browser):
https://asrc.org.au/gap-program-coordinator-4/.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.