About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are:

• Welcoming
• Authentic
• Courageous
• Collaborative

About The Role

The Client Access and Support Coordinator serves as the initial point of contact for both new and returning clients of the ASRC, ensuring a warm welcome and prompt attention to their inquiries at the Footscray Centre.

This role is crucial in maintaining a positive, culturally safe, professional, and trauma-informed environment. Additionally, the Client Access and Support Coordinator oversees a team consisting of Social Work Student Placements and appropriately qualified volunteers.

Together, they conduct initial assessments of client inquiries and evaluate the ASRC's ability to provide assistance, prioritising clients accordingly.

About You

The successful candidate will be expected to nurture an overall culture of excellence, with a passion for providing support to clients within a fast-paced environment, as well as demonstrated skills in program coordination. You will possess the following skills and attributes:

• Tertiary Qualifications in (or currently studying) Social Work, Human Services, Welfare Work, Youth Work, Community Development, Counselling, Bicultural support or related fields; or equivalent experience in the welfare sector.
• Demonstrated experience in applying de-escalation techniques and proactively managing complex dynamics in a fast paced environment.
• Excellent interpersonal skills, including the capacity to communicate effectively with a wide variety of people and the ability to work with people from culturally diverse backgrounds.
• Strong problem solving skills developed through previous employment.
• Demonstrated ability to work well in a fast paced environment with competing priorities.
• Strong time-management skills with the ability to prioritise and multitask in a high paced environment.
• Ability to effectively work within, and improve, established procedures.
• Strong administrative and organisational skills with demonstrated ability to establish and embed instructions and workflows ensuring operational integrity and task completion.
• Demonstrated experience and success in building and managing a team, preferably with volunteers or students.
• Demonstrated ability to work effectively with multiple internal stakeholders with competing demands.

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely.
• Annual Leave Loading of 17.5%.
• Additional discretionary leave provisions including:
  • Leave due to Cultural or Religiously Significant Events.
  • Aboriginal or Torres Strait Islander Leave.
  • Leave for Staff Seeking Asylum.
  • Gender Affirmation Leave.
• Free onsite car and bicycle parking.
• Salary packaging (up to $15,900 per year tax free).
• Entertainment Packaging (up to $2,650 per year tax free).
• Discounts via HR systems provider at grocery and retail outlets.
• Close proximity to public transport (100 metres from Footscray station and buses).

Position Description

Please find the Position Description here to address the Selection Criteria: here.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement.

A position description is also attached.