• Transformational Career Building Senior Leadership Opportunity
• Autonomy & Empowerment to Shape & Drive the Future
• Positively Influence Outcomes for Customers & Teams
• Shepparton/ Wangaratta/ Lakes Entrance/ Wonthaggi/ Maffra

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They're bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they're serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently and telling society to raise its bar higher.

We are seeking an inspiring and innovative Regional Customer Services Manager to lead a dedicated team, grow the Victorian business, driving the cultural, strategic and financial development agenda.

Reporting to the Executive General Manager, Victoria, you will hold a key leadership role shaping, driving and influencing the future of Aruma.

What key success looks like…

• Development of the strategic vision with translation to practical outcomes
• Creation of an industry admired customer first, team and financially stronger business
• Recognition as the industry leader that is at the forefront of customer excellence
• A highly engaged workforce, whose discretionary effort elevates Aruma to Employer of Choice status attracting, retaining and developing the best talent in the industry
• Internal and external partnerships drive operational excellence & positive commercial results

Snap shot of your new role…

• Develop the organisation's profile and reputation by consistently building and ensuring strong professional and personal credibility with customers to deliver a superior customer experience
• Lead and role model behaviours to enhance and protect human rights
• Lead, develop and promote a high performing culture to actively support customer choice
• Promote and model innovation and business development strategies across areas of responsibility
• Develop and drive relationships with relevant sector partners, peak body committees and other networks to identify service growth and improvement opportunities
• Effectively integrate NDIS funding model into business area
• Drive a culture of commitment to continuous improvement and best practice standards

Attributes & Skills that make you stand out…

• A relevant tertiary qualification in disability/community services/management or related field or relevant experience (7+ years in similar sector)
• A minimum of 5+ years in a senior leadership role
• Thorough knowledge of the sector, state and national issues impacting services, including NDIS funding model and processes, relevant legislation and standards
• Demonstrated experience in the development and implementation of business strategy
• Accountable, courageous, resilient, agile, visionary thought leader, that leads by example and inspires everyone
• Demonstrated success leading high performing teams, ideally during transformational & growth agendas
• Demonstrated ability to work effectively with a range of stakeholders including customers, families and carers of customers, government agencies and the community
• Strong financial acumen with demonstrated experience in delivering financially viable programs
• High ethical standards demonstrating a commitment to uphold the Aruma Code of Conduct
• Current unrestricted driver's licence
• Current National Police Certificate
• Current Working with Children Check
• Victorian Disability Worker Exclusion Scheme

Be part of a trail blazing team and make a difference! We offer the benefits of flexibility, a competitive salary with the option of NFP salary packaging up to $15,990 and career development opportunities.

Apply Now!

Click Apply Now and include a pdf version of your CV.

Closing date: 29 June 2020.

If you have any questions, direct these to [email protected], using the subject line: Regional Customer Services Manager - 8PXBH enquiry via EthicalJobs.