At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.
When you're part of the Aruma team, you're not just supporting people. You're pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar much higher.
If this sounds like a team you want to be part of, read on because we are on the lookout for an experienced and dynamic Investigations Officer.
About the role
This role reports into the Investigations and Complaints Manager and you will work as a team to deliver effective service and support in response to customer complaints and incidents under the care of Aruma.
Some of your key responsibilities of this role include:
- Investigation management - leading and conducting investigations as agreed with your manager
- Provide guidance to all parties on the investigation process
- Prepare investigation reports for management in relation to the incident/compliant/allegation/s
- Oversee the follow up of recommendations to ensure agreed and approved outcomes have been implemented
- Ensures learning/s are disseminated to strengthen policy and practice areas
- Work with internal key stakeholders to ensure that we meet all reporting requirements and obligations of regulatory bodies
- Ensures all investigation records, including online records are kept up to date as part of the investigation process
- Provide regular reports to the Investigations and Complaints Manager as agreed with your manager.
- Work with and support your team - the Investigation and Complaints team in safeguarding advice matters and in ensuring that all relevant processes are understood and embedded across the organisation.
- Participate in relevant government and regulatory processes and external forums as directed
- Provide assistance to the Investigations and Complaints Manager as required.
- Substantial experience in responding to serious incidents, complaints, managing challenging situations, and conducting investigations, including report writing and demonstrated ability to produce analysis, meaningful conclusions and recommendations to management
- Effective communication skills and the ability to communicate in a wide range of situations, adaptable to the specific needs of individuals or groups - including liaison, negotiation and communicating complex information to a wide audience
- Strong organisational skills and attention to detail, with demonstrated ability to work independently, to organise and prioritise workload, handle multiple tasks and work efficiently and effectively to deadlines, and respond to multiple and diverse stakeholders
- High level understanding of contemporary approaches to quality management in the health and/or disability sector
- An understanding of the National Disability Insurance Scheme, the NDIS Quality & Safeguards Practice Standards and legislative regulations
- Contemporary knowledge of the Royal Commission report findings and recommendations
- A current Australian driver's license, good driving record and the ability to travel intra or interstate from time to time
Be part of this dedicated, collaborative team and make a difference! We offer the benefits of flexibility, a competitive salary, the option of salary packaging up to $15,990 and career development opportunities. Apply Now!
Note that this is a reposted advertisement. Previous applicants need not apply.