About the Role

The Incident Coordinator is responsible for supporting the consistent, timely and well-documented management of incidents across Arc. The role will centralise administrative coordination (reporting and documentation), communication and follow-up for incidents that may span across multiple portfolios, and/or do not clearly fall within an existing functional or departmental area. This includes matters referred from UNSW and incidents connected to Arc services, activities, programs and spaces. The position is not responsible for managing internal HR matters or replacing the existing Clubs grievance processes. However, the role may provide coordination support to relevant teams during peak periods where required.

About Us

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

Desired Skills and Experience

• Demonstrated experience in an administrative, coordinator or support role (~3 years)
• Strong organisational skills with the ability to manage multiple tasks and competing priorities
• Excellent written and verbal communication skills, including documentation and report writing
• High attention to detail and ability to maintain accurate records
• Ability to handle sensitive information with discretion and professionalism
• Demonstrated ability to work across teams and coordinate with multiple stakeholders
• Proficiency in Microsoft Office applications and record management systems
• Problem-solving skills and the ability to exercise sound judgement within defined processes
• Experience in incident management, complaints handling or compliance environments (highly desirable)
• Experience in a university, student services or not-for-profit setting (highly desirable)
• Familiarity with risk management or reporting frameworks (highly desirable)

Next Steps

To submit your application please click 'Apply Now' by the closing date.