ABOUT YOUR ORGANISATION

Arcadia SSC, a part of the All for Smiles Ability Services group, provides specialised NDIS support coordination services for individuals in complex circumstances across Victoria. We assist clients managing multiple diagnoses, challenging behaviours, or those involved with the Justice System, Child Protection, or Voluntary Out of Home Care placements through the Department of Families Fairness and Housing. Our mission is to collaborate with clients and their support teams to achieve optimal outcomes, ensuring that NDIS funding is utilised effectively. By linking clients to appropriate services, we address their specific disability needs while considering the realistic capacities of their support networks.

ABOUT YOU

Personal Skills and Attributes:

• Strong interpersonal skills and ability to communicate across complex systems.
• Ability to build rapport with participants experiencing stigma, trauma, justice involvement or high‑risk situations.
• Commitment to human rights, self‑determination and capacity building.
• Ability to manage competing demands in a fast‑paced environment.
• Cultural awareness and ability to work respectfully with ATSI, CALD and LGBTQIA+ communities.
• High level of accountability, organisation and professional boundaries.

Qualifications and Experience:

• Tertiary qualification in social work, psychology, OT, speech pathology, community services or similar (preferred, not essential).
• Experience supporting people with disability, mental health, justice involvement or complex behaviours.
• Strong report‑writing and analytical skills.
• Understanding of NDIS frameworks and person‑centred practice.
• Capacity to work independently and think critically.

Security checks and requirements

• Current Working with Children Check (WWCC)
• NDIS Worker Screening Check.
• Police Check.
• Valid driver’s license and own vehicle
• Ability to work at our central office for the minimum requirements (3 days per week).

ADDITIONAL BENEFITS

• Be part of a genuinely supportive, values-driven team of awesome humans who care deeply about making a real difference in people’s lives.
• A workplace culture that balances purpose and professionalism with humour, connection and good vibes — we take the work seriously, but not ourselves.
• Strong work–life balance supports, including flexible arrangements, wellbeing check-ins and a leadership team who actually encourage boundaries.
• Regular work-related fun: team lunches, low-key social events, celebration days, office dog visits (when available), and a Collingwood space designed to feel welcoming, not clinical.
• Clear development pathways, including optional progression to Specialist Support Coordination (Level 3).
• Access to high-quality supervision, coaching and professional development tailored to your interests.
• Exposure to meaningful, impactful work with opportunities to shape practice, contribute to resources, and be part of an innovative and ethical organisation.
• An environment where your ideas are respected, your wellbeing matters, and your contribution genuinely changes lives.