Araluen is a registered NDIS provider, supporting adults with disability in their homes, in the community and from various service bases in Melbourne, Victoria. Araluen puts people in charge of their supports – we respect and promote that NDIS funding should result in choice-driven and tangible improvements to quality of life for all participants.

Delivering imaginative, considerate, caring, and reliable support matters at Araluen – we are committed to exceptional services and to building trusting, respectful relationships with our participants, the people who are important to them and across the communities in which we operate.

Our Vision: Imagining and achieving better lives

Our Mission: Inspiring, empowering and supporting people to have great lives!

Our Values: Respect you, See you, Hear you, Inspire you. Empower you and Working together as one

About the Role

• Full-time, Two-year Contract
• Lower Plenty
• Level 3 SCHADS Award Rate Salary
• $76,000-$79,000 plus Super

Exciting opportunity for an early riser! This role commences work from 7am in the morning. The position is best suited to someone who is a great communicator with strong interpersonal skills, excellent attention to detail. Previous experience in data collection and customer support is a must!

Position purpose

The NDIS Workforce Coordinator reports to the NDIS Planning Manager and provides operational support in setting up NDIS Programs of Support and staff rostering (including staff replacement).

The role ensures services are delivered in alignment with participant plans and organisational standards.

Skills Required

• Strong communication and interpersonal skills
• Planning and scheduling ability
• High attention to detail and administration accuracy
• Technical and analytical skills

Key Selection Criteria

• Previous experience in rostering
• Previous experience in customer support roles or similar
• Able to work mornings to coordinate staff replacement.

Key Outcomes Include

• Activities are set up and participants are allocated in line with their Program of Support. This ensures that participants achieve positive outcomes aligned with their individual goals.
• Support services are delivered seamlessly through proactive workforce coordination, ensuring staff coverage aligns with participant needs, preferences, and organisational efficiency.
• Contribute to a positive and inclusive workplace through respectful communication, collaboration, values-based behaviour, and shared responsibility for achieving goals.
• Work is carried out safely, ethically, and in line with organisational and legal requirements, helping to protect the wellbeing of others and maintain professional standards.
• A safe, professional, and compliant workplace where organisational standards and legal obligations are met.
• Regularly reflect on work, set meaningful goals, and take part in performance reviews to support personal growth and contribute to Araluen’s success.
• A culture of continuous improvement across the organisation, where individuals actively seek to enhance processes, services, and outcomes through curiosity, collaboration, and a commitment to learning.

Working at Araluen Benefits!

Our participants can’t achieve their goals without the right support. We value our people and invest in our workforce, so staff are well-placed and supported to meet their career and personal goals. Some of the benefits enjoyed by our staff include:

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax fee. Less tax = more take home pay for you.
• You can also use up to $2,650 of your pre-income to pay for entertainment expenses (meals, holiday accommodation etc) making your pay go even further.
• Employee Assistance Program: a free and confidential counselling service available to all staff and their immediate family members.
• Salary Benefits: an online buying portal offering a range of products and services at reduced prices.
• Hybrid working arrangement.

Must haves:

While we value diversity and consider applications from people with different qualifications, experience and backgrounds, there are some mandatory requirements.

Employment at Araluen is subject to a Working with Children Check and the NDIS Worker Screening Check.At Araluen we value diversity and appreciate everyone’s strengths and lived experiences. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce. We encourage applications from all people including Aboriginal and Torres Strait islanders, people from culturally and linguistically diverse (CALD) backgrounds and people with a disability.

Araluen recognises the diversity of our workforce and is committed to ensuring that all candidates and employees can effectively and efficiently use their skills and experience to contribute to the organisation’s mission and vision. A workplace adjustment enables a candidate, employee or volunteer to perform the essential requirement of their role.

Please see our Workplace Adjustment policy located on our careers website for more information.

Successful candidates will have the opportunity to present their Workplace Adjustment during onboarding and throughout their employment at Araluen. If you have further questions, please do not hesitate to contact.

Please click "Apply Now" by the closing date to submit your application.

A position description is attached.