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Senior Intake Officer

  • $66,500 – $72,124 per annum + superannuation + salary packaging

Who we are

HelpingMinds is a highly-regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

Why HelpingMinds?

We are a value-driven organisation that encompass the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

The Senior Intake Officer is accountable for supporting the operations of the Intake team ensuring compliance with internal policies and procedures and relevant external Frameworks and Standards.

Key responsibilities include:

  • Overseeing and supporting the Intake Officers
  • Provide quality customer service to potential, new and existing clients with the aim of meeting these client needs efficiently and effectively and provide the best possible service;
  • Document assessment, screening and actions in accordance with HelpingMinds Client Journey Manual, Intake Procedure Manual, Policies and Procedures;
  • Conduct biopsychosocial assessments , of clients presenting to the service
  • Determine applicant meets contractual and organisational eligibility criteria for service delivery by utilising internal polices and procedures;
  • Provide information about HelpingMinds services and/or relevant community services.
  • Identify appropriate internal or external programs/services and provide referral pathways for clients and their families;

What you will need to succeed:

To be considered for this role candidates will need to have the below essential qualifications and experience

Essential qualifications & licenses include:

  • A Tertiary level qualification in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk
  • Current `C` class Driver’s Licence
  • A valid National Police Clearance
  • A Working with Children Check

Essential experience includes:

  • Demonstrated similar experience in the mental health sector
  • Demonstrated ability to lead a team, taking accountability and responsibility for day to day operations and team member service delivery challenges
  • High level written and verbal communication skills including a high level of computer literacy
  • Demonstrated experience dealing effectively with vulnerable clients
  • Proven ability to handle complex and difficult telephone conversations
  • Ability to work independently and/or with limited supervision
  • Ability to maintain confidentiality and exercise judgement and discretion

What you’ll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Salary packaging benefits
  • Surface Pro laptop
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

For a copy of the Position Description, inclusive of the selection criteria, please see attached or visit our careers page.

For more information, please contact the HR Team on 08 9427 7100.

Trading as HelpingMinds Limited.

HelpingMinds Limited is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues

How to apply

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