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Access and Inclusion Officer - Child, Youth & Family Services

  • $31.93 - $33.10 per hour + superannuation
  • Positions based South Metro, East Metro, North Metro

Who we are

HelpingMinds is a highly-regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

The role:

The Access and Inclusion Officer will be the local representative that is responsible for engaging and building relationships within the community, ensuring increased engagement with HelpingMinds, with a focus on HelpingMinds Child, Youth and Family Services. The position will also provide quality intake services, meeting client needs efficiently and effectively, and facilitate this where needed for all HelpingMinds programs.

For a comprehensive overview please refer to the linked Job Description Form: https://helpingminds-startdigital.netdna-ssl.com/wp-content/uploads/2021/02/Access-and-Inclusion-Officer-CYFS-1.pdf

What you will need to succeed:

To be considered for this role candidates will need to have the below essential qualifications and experience

  • National Police Clearance (no older than 6 months)
  • Current Drivers License
  • Working with Children Check
  • A Tertiary level qualification in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk.
  • High level written and verbal communication skills including a high level of computer literacy
  • Demonstrated experience dealing effectively with vulnerable clients
  • Proven ability to handle complex and difficult telephone conversations
  • Ability to work independently and/or with limited supervision
  • Demonstrated experience networking with other agencies and developing partnerships and maintaining close working partnerships with other service providers
  • Proven ability and success in problem solving
  • Demonstrated organisation and time management skills
  • Well-developed computer skills, including Microsoft office and data reporting programs
  • Ability to maintain confidentiality and exercise judgement and discretion

What you'll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds' values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Salary packaging benefits
  • Surface Pro laptop
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health
  • Access to an Employee Assistance Program
  • Annual flu vaccination

For more information, please contact the HR Team on 08 9427 7100.

Please note: given the high volume of candidate applications received, only shortlisted candidates will be contacted.

Trading as HelpingMinds Limited.

HelpingMinds Limited is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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