The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ABOUT THE ROLE

The Family Safety Case Manager delivers African-specific Multicultural Family Support Services within ARA’s broader Family Safety program. The role provides culturally responsive, trauma-informed support, information, and referrals to refugee and migrant individuals and families experiencing family relationship challenges, domestic and family violence (DFV), parenting concerns, and child wellbeing issues.

The position combines case management, group-based parenting support, and community engagement to strengthen the safety, wellbeing, and resilience of African Australian families across metropolitan Adelaide. It uses a family-focused, strengths-based approach that recognises the impacts of trauma, settlement, and intergenerational dynamics, while promoting early intervention, prevention, and targeted support.

KEY RESPONSIBILITIES

The main responsibilities and tasks for this role include:

Case Management

• Deliver trauma-informed, culturally responsive case management to African Australian families.
• Conduct holistic assessments, case planning, risk assessments, and safety planning, particularly in relation to DFV and child safety.
• Provide family-centred, strengths-based support, including parenting guidance, relationship support, and service navigation.
• Facilitate referrals to relevant services (housing, DFV, legal, mental health, AOD, health, and education).
• Work collaboratively with relevant government and community services, including DCP where required, to achieve client goals and provide advocacy and cultural consultancy within the scope of case management.
• Maintain accurate case notes, data, and reporting in line with organisational requirements.

Group Program Delivery

• Plan, coordinate, and facilitate culturally responsive parenting group programs.
• Adapt program content to reflect African cultural contexts, parenting practices, and lived experiences.
• Support participation from both case-managed clients and the broader African community.

Community Engagement & Outreach

• Build and maintain strong relationships with African community members, leaders, and faith groups.
• Promote program access and improve community awareness of available supports.
• Deliver community engagement activities, information sessions, and outreach initiatives.

The Family Safety Case Manager requires strong personal skills, cultural competence, empathy, resilience, flexibility, and a commitment to social justice.

This position is classified at SCHADS Award Level 4.1. Two part-time fixed-term positions are available, with one position offered at 0.4 FTE and the other at 0.5FTE.

Qualification:

• Degree in Social Work, Psychology, Counselling, Community Services or a related field (or equivalent experience)

Essential Skills & Knowledge:

• Strong understanding of:
  • Domestic and family violence (DFV)
  • Child safety and wellbeing
  • Parenting frameworks
• Demonstrated experience working with African communities.
• Ability to deliver culturally responsive and adaptable service models.
• Experience in trauma-informed, strengths-based case management.
• Strong communication, group facilitation, and interpersonal skills.
• Ability to engage and build trust within diverse communities.
• Knowledge of service systems supporting refugee and migrant families.
• Knowledge of how to use interpreters appropriately in client interactions.

Desirable:

• Fluency in one or more African languages.
• Strong connections with African communities in South Australia.

Experience:

• Experience in case management with vulnerable families.
• Experience supporting clients impacted by DFV and child safety concerns.
• Experience delivering group programs, workshops, or parenting interventions.
• Experience working with refugee and migrant communities.
• Experience working collaboratively with community and faith leaders.

Why work for ARA?

ARA's employees love the sense of belonging from being part of a welcoming and caring team with a strong sense of purpose. ARA doesn't just list its values on posters, but lives by them: We Care; We Are Courageous; and We Are Community.

We have a highly diverse workforce of over 90 people, working from modern facilities in the northern suburbs of Adelaide across three sites in Salisbury, with outreach services in the south, east and west of Adelaide. The diversity of the team covers many cultures, ethnicities, religions, and languages to create a truly multicultural workplace with most staff bringing lived experience of being a refugee or recently arrived migrant. We celebrate our diversity because it lies at the heart of our mission: building inclusive, welcoming communities where people from all backgrounds especially refugees and migrants can thrive.

In addition to industry standard salaries ARA offers employees generous salary packaging opportunities as a not-for-profit PBI (salary sacrifice), flexible working arrangements, support with ongoing personal and professional development, and cultural leave in support of religious and cultural observances.

How To Apply

Applications can be submitted by clicking on the "Apply now" button below. Please provide a cover letter addressing the position description, along with your resume.

All applications will be treated in strictest confidence.

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.