• Clerk Grade 5/6 + talent pool
• NSW Ageing and Disability Commission
• Parramatta

About us

The NSW Ageing and Disability Commission (ADC) commenced operation on 1 July 2019, with the primary objectives of protecting and promoting the rights of adults with disability and older adults, and protecting them from abuse, neglect and exploitation.

The ADC was established against the background of a number of reviews and inquiries that highlighted opportunities for the NSW Government to do more to address the abuse, neglect and exploitation of adults with disability and older adults. These include the NSW Parliamentary Inquiry into elder abuse (2016), the NSW Ombudsman’s report from its inquiry into the abuse and neglect of adults with disability in home and community settings (2018), and the NSW Law Reform Commission’s report from its review of the Guardianship Act 1987 (2018).

The establishment of the ADC is intended to address the concerns raised in these reports, by strengthening the ability to respond to abuse, neglect and exploitation of adults with disability and older adults, particularly from family members, spouses, informal carers, and members of the community.

About the role

The NSW Ageing and Disability Abuse Helpline Consultant is the first point of contact for enquiries and reports to the ADC. The Consultant provides timely and quality intake, assessment and response to enquiries and reports about abuse, neglect and exploitation of adults with disability and older adults.

The role is situated in the ADC’s Ageing and Disability Abuse Helpline, comprising a team of Consultants, senior Consultant and a Manager. The Consultant receives enquiries and reports, and provides a timely, educated and person-centred response, including by providing information, advice, referrals to appropriate services, and support. The role identifies risks and makes timely decisions, including obtaining an emergency response, to protect the safety and wellbeing of the involved adult, and works collaboratively with involved parties and key stakeholders.

This is an ongoing role in accordance with the Government Sector Employment Act 2013.

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

What we can offer you/Benefits

• Location: suburb – Parramatta
• Clerk, Grade 5/6
• Salary range $85,744 – $94,610 pa plus employer's contribution to superannuation and annual leave loading.
• Four weeks of annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices
• Opportunities for learning and development and internal career progression

Essential requirements

Tertiary qualifications and/or demonstrated equivalent industry or professional experience in a relevant area.

Appointments are subject to reference checks and a National Criminal Record Check.

How to Apply

To apply, candidates are to answer the targeted questions (maximum 400 words per question), provide a covering letter (one-page maximum) that clearly details their skills and experience as relevant to this role, and submit an up-to-date resume.

Targeted questions

1. Please provide an example of a time when you utilised policy or legislation to respond to a challenging situation. What was the situation and how did you utilise and apply policy and/or legislation.
2. Please provide an example of a time when you achieved a good outcome utilising a multidisciplinary approach

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013; therefore, you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

Find out more

Click here to view the role description.

For more information on how to apply for a role in the NSW Public Sector please click here.

Please submit your application online, including the information outlined above.

If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.

For enquiries: please contact Kerry Marshall, Helpline Manager, on P: (02) 49047520 E: [email protected] using the subject line: Helpline Consultant enquiry via EthicalJobs.

The ADC is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.
ADC encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.
If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

If you’re looking for general information about our reasonable adjustment process, you can email [email protected] or phone (02) 8879 9074.

Thank you for your interest in this role. We look forward to receiving your application.

Pre-screening Questions on TALEO (The following question/s will be mandatory as part of the Application process).

1. Please indicate your preference to be recognised as an Indigenous Australian (Aboriginal and/or Torres Strait Islander)

1. Do you require any special assistance to attend selection activities?

If you need assistance or adjustments to fully participate in the interview process, please ensure you complete the section below to ensure we can provide any necessary assistance.