- Job posted on: 27th Jul 2020
- Applications close:
The ACT Disability Aged and Carer Advocacy Service (ADACAS) is a human-rights focused organisation, which will celebrate its 30th year of operation in 2021. We provide a range of services including individual advocacy, support coordination, Redress support and is looking to fill a vacant position in the Intake and Information Team.
The role of the Intake and Information Officer is to respond to intake and inquiry calls, and support the Advocacy/Intake Team Leader in ensuring that all individuals that seek advocacy support from ADACAS are recorded into the client management system, their issue is investigated and presented at allocation meetings for consideration. The role entails at times, being the first point of contact for clients or any other persons contacting the organisation, necessitating professionalism, friendliness, and excellent communication skills, in often stressful situations for the clients. The Intake and Information Officer will assist the Advocacy Team Leader in coordinating the work of the Intake team.
The full position description and selection criteria information pack can be found on the website at http://adacas.org.au/job-opportunities/.