Is this you?

• Do you have a passion for supporting clients experiencing psychological distress?
• Are you a people person and great at creating effective relationships?
• Want to work for an organisation that 88% of employees recommend as a great place to work?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If all of this sounds like you, read on!

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Head to Health Intake Worker will deliver a 'whole of person' assessment to assist in defining the appropriate 'level of need'. The role involves navigating timely access and warm transfers to connect people to other services specific to the region including consumers, carers and family members.

The Intake Worker will also develop and maintain effective relationships with stakeholders (such as GPs, NGOs, Local Hospital Networks and community-based organisations) to improve service response for clients and promote the program to potential referrers. This will support the intake team to maintain linkages and referral pathways, and to connect to services and provide for a consumer-centred focus.

About the program

Head to Health is an Australian Government initiative created to ensure clients are receiving the right level of care, at the right time, using a hybrid intake and referral model to support appropriate client allocation. Head to Health intake and referral processes are intended to complement other intake approaches already provided in the community.

Head to Health will provide a highly visible and accessible entry point to services for people experiencing psychological distress. The intake process provides a no wrong door approach, ensuring all referrals are supported to engage with an appropriate service that meets their needs. Head to Health uses a standardised national referral form and intake process to ensure consistency.

What we're looking for

• Tertiary qualification (minimum level of certificate IV) in a health-related discipline (e.g., nursing, psychology, social work, community services/community health).
• Experience with supporting individuals who have experienced complex problems such as, mental illness, substance use, intellectual disability or homelessness
• A demonstrated knowledge of the relevant and current legislation relating to the client group including the Privacy Act
• A knowledge and understanding of current issues relating to people with mental health issues and familiarity with the client group
• Well-developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of employees in both government and non-government organisations
• Demonstrated organisational and time management skills as well as ability to handle busy and sometimes complex situations
• Ability to liaise and negotiate with a range of health and other professionals and to develop and deliver information to relevant stakeholders.
• Experience in an intake and referral position is a bonus!

What ACSO can offer you

• Full-time position available. Gippsland location!
• $77,584 full-time base salary + 10.5% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Paid parental leave (14 weeks accessible after six months of employment)
• Annual leave loading of 17.5%
• Phone, laptop, and provisions to help set you up at home
• Learning and development opportunities, including access to ACSO's leadership development program and a dedicated leadership coach
• Wellbeing initiatives such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Flexible working arrangements, including a hybrid of working from home if desired
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation.

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website (REQN-518) and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.

Please note ACSO is committed to maintaining a working environment that is safe and minimises risk to the health and wellbeing of all employees, clients, contractors, volunteers and representatives. ACSO's employees are required to be fully vaccinated (including third dose) against COVID-19. All ACSO preferred candidates are required to provide proof of their vaccination status, prior to offers of employment being made.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance and Working With Children Check before they commence employment in this position.

To learn more about this position, please contact Ashley Horsburgh, Head to Health Clinical Lead, on 0458 969 219.

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.