Is this you?

• Want to thrive in a supportive, high performing team environment?

• Want to build strong, transferable skills in referral and intake?

• Want to be guided by a passionate leader while supporting meaningful outcomes for people in contact with the justice system?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

What ACSO can offer you

• Full-time, fixed-term position until July 2027, covering a period of parental leave

• $80,008.24 base salary + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)

• Annual leave loading of 17.5%

• Melbourne CBD location- right across the road from Flagstaff gardens!

• Flexible working arrangements - includes options for an accrued day off or compressed hours, and the opportunity to work from home on a hybrid model (subject to operational requirements and post completion of training).

• Learning and development opportunities - in house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging. 

• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs 

• Wellbeing initiatives - such as free flu vaccines, professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter! 

• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation 

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role and program

Our Client Services Unit (CSU) program provides administration support to ACSO's Community Offender Assessment and Treatment Service (COATS) team, who assesses individuals who have been mandated to receive alcohol and other drugs assessment and treatment across the state of Victoria. 

Client Services Unit provides a state-wide intake service that administers both state and commonwealth funded treatment pathways for clients in contact with, or at risk of coming in to contact with, the justice system. Our team organizes appointments for specialist assessments for clients being considered for, or placed on, community corrections orders that include Alcohol and Other Drug Assess and Treat conditions.

The CSU Worker is administratively responsible for coordinating assessment and treatment services for clients of ACSO's Forensic Assessment and Coordination Programs. This includes intake, referral processing, appointment scheduling, communication with stakeholders, and maintaining accurate client information systems.  

This role requires high technical competence, strong attention to detail, the ability to work quickly and efficiently, and the capacity to switch between work tasks while maintaining accuracy. Candidates must bring initiative, critical thinking, and a strong work ethic to thrive in this high-volume, performance-driven environment.  

What we're looking for

• Appropriate training and relevant experience in administrative roles; and/or an appropriate certificate relevant to the work required to be performed

• Demonstrated proficiency with computer systems and software, including Microsoft Office Suite (Outlook, Word, Excel, Teams) and client databases. 

• Experience with Microsoft Dynamics is highly desirable but not essential.

• Very good communication and interpersonal skills and an ability to liaise effectively with consumers, stakeholders and peers

• Ability to manage multiple and conflicting priorities and to problem solve on a daily basis with minimal supervision

• Knowledge of confidentiality and awareness of current privacy legislation

• Demonstrated organisational and time management skills

• Ability to work effectively as a member of a team

• Ability to thrive in a performance driven environment and self-manage KPI performance.

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume and a brief cover letter addressing the questions below.

Your cover letter should also outline how you meet the selection criteria in the PD.

• What type of data entry work do you feel most confident doing?

• How do you approach learning a new piece of software or technology?

• What experience have you had with communicating and liaising with internal and external stakeholders?

Please note, as ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

Please contact Cara Basanisi, Team Leader, on 0408 654 769 to learn more about this position.

Applications may close early if a suitable candidate is found sooner, so we recommend applying early! 

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.If you are a candidate that requires any adjustments to participate in the process, please let us know at [email protected] using the subject line: Client Services Unit Worker enquiry via EthicalJobs.