Purpose of the Service Coordinator role

As a Service Coordinator at Achieve Australia, your primary goal is to provide person-centered quality support services to people with a disability. You will manage the day-to-day operations of our Araluen Day Program. You will provide support to the team and will be involved in the design and implementation of daily activities.

Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email [email protected] or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role Responsibilities

In this role, some of the key responsibilities include:

• Coordinate day to day operations of Day programs and community access for participants to ensure active participation.
• Develop a program that includes a variety of activities to provide a safe and engaging environment for clients and staff that also complies with the organisation’s policies, processes, and procedures.
• Programs must meet client interests, learning and development needs as well as the NDIS goals and all regulatory and legislative requirements.
• Assists with the day-to-day financial operation of the services, including staffing ratios, client contribution to activities, managing petty cash using Vasco cards.
• Contribute to budget setting, effectively managing operational workforce planning and resourcing by approving rosters and managing staff leave.
• Manage a team of approximately 20 staff, creating and embedding a culture of continuous improvement, active support and client safeguarding. This includes ensuring staff are fully compliant and have appropriate skills to carry out their tasks safely.
• Act as initial escalation contact for site team members.
• Responsible for improving practices and culture to protect clients and other vulnerable people from harm and neglect, and help maximise positive client outcomes.
• Ensure the timely provision of all mandatory reporting (including incident reports, CEO Notifiable reports, NDIS reportable incidents and WHS incidents) to meet the requirements of the Service Manager and General Manager.

To be successful in this role, you will need:

• Demonstrated experience of running a day program or other appropriate service for people with disabilities
• Ability to be creative in designing activities to meet client goals and maximising engagement
• Ability to work flexibly with colleagues within the division
• Relevant qualifications (minimum Cert IV in Disability or Individual Support)
• Sound interpersonal, role modelling and customer service skills.
• Ability to problem solve and adapt to changing environments.
• Understanding and commitment to the Disability Service Standards and WHS.
• Understanding of human rights and the challenges facing those with a disability.
• Current P2 Drivers Licence and above is a must.
• Ability to maintain confidentiality at all the time.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart

Our Commitment:

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Do you need more information?

Role description – If you would like a copy of the role description, please email our team on [email protected] using the subject line: Disability Service Coordinator enquiry via EthicalJobs.

About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.

Do you have any questions about this role or need any support applying for the role? email [email protected] or call 02 9066-5550 and we will be in contact with you.

Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.

How to apply

To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.