About the College

The Australasian College for Emergency Medicine (ACEM) is a not-for-profit organisation responsible for the training, assessment and continuing professional development of emergency physicians as well as the advancement of professional standards in emergency medicine in Australia and Aotearoa New Zealand.

We are a specialist medical College with a strong purpose, a positive environment and a CEO and Executive leadership team who lead our commitment to supporting our membership, staff and values of Equity, Respect, Integrity, and Collaboration.

The Position

We are seeking to appoint an experienced Production Support Analyst who is ready to take on a pivotal role within our organisation, ensuring the seamless operation of ACEM’s production systems and providing technical support to stakeholders. This position serves as a crucial link between ACEM’s technology and end-users, facilitating efficient workflows and resolving technical issues promptly to minimise downtime.

To be successful in the role, you must have:

• Proficient SQL knowledge for data analysis and manipulation, alongside familiarity with DBMS like SQL Server.
• Familiarity with Content Management Systems (Kentico), Learning Management Systems (Moodle), and web applications built on modern frameworks such as Vue.JS.
• Proven ability to solve complex issues effectively by identifying root causes.
• Demonstrated work experience in a technical support role.
• Familiarity with help desk processes, particularly with the Atlassian suite of products.
• Strong ability to articulate technical concepts to diverse stakeholders.

This is a full-time position, based in Melbourne.

It is an exciting time to be part of the team as you will have an opportunity to participate in a trial with a range of work options and flexibility, including work a 9-day fortnight and get paid for 10 days!

What's on Offer

ACEM offers excellent staff benefits including:

• Work for an organisation with a purpose.
• Flexible work arrangements, within a hybrid work environment.
• Option to work 9, pay 10 fortnight.
• Access to Member Advantage, offering a range of discounts across travel, dining, shopping and health and wellbeing.
• Active corporate social responsibility
• Convenient location to Flagstaff Gardens and Public Transport

We are seeking to appoint as quickly as possible, and applications will be assessed for shortlisting as they are received so don’t hesitate to Apply Now!

To apply for this position, please click on the ‘Apply Now’ button and follow the instructions. A position description is available below. We note that you must have the right to work in Australia to apply for this role.

For further information, please contact People, Culture and Experience via email [email protected], using the subject line: Production Support Analyst enquiry via EthicalJobs or via phone (03) 8679 8826.

ACEM is an Equal Opportunity Employer who promotes, embraces and values diversity and inclusion in the workplace. Aboriginal and Torres Strait Islander peoples and Māori are encouraged to apply.

A position description is attached.