Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

Part-time permanent position (4 days/week) based in Winnellie, NT. Reporting directly to the State Manager Client Services, you will be responsible for:

• Leading managing and supporting the client service team to ensure a coordinated and consistent approach to service delivery of the programs across relevant locations
• Providing leadership of services to people impacted by dementia and ensure sensitive, responsive service delivery
• Coordinating activities of the programs to ensure optimum efficiency
• Leading all day to day operations of the team with a focus on identifying client needs and providing a high level of client service and client satisfaction
• Assisting with the implementation of administrative procedures that aim at enhancing the efficiency of program contractual requirements, including overseeing referral and intake processes

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.

Leave allowances: In addition to an annual leave allowance of 20 days (pro-rated if part-time), you will also receive three days paid end of year closure leave, one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.

Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

• Relevant tertiary qualifications in a relevant discipline (health/allied health/social services sectors) and experience in a similar position.
• Experience in overseeing a service delivery team in a community, health or disability service setting.
• Extensive experience working with people with dementia as well as carers and families and an understanding of relevant Service Systems, including My Aged Care and the National Disability Insurance Scheme.
• Collaborates with others to remove barriers and break down silos.
• Forges lasting relationships and promotes organisation by building strategic alliances and partnerships (internally and externally).
• Motivates people, develops capability through mentoring.

Our values

• Diversity and Equality
• Respect and Inclusiveness
• Integrity and Accountability

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.5 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

For specific role enquiries, please contact [email protected] using the subject line: Team Leader, Client Services enquiry via EthicalJobs.

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the ‘About you’ section, will not be considered.

A position description is attached.