We are currently looking for a Customer Care Consultant - NDIS to responding to enquiries from the public, health professionals, community care service providers regarding the range and suitability of Your Side’s products and services.

This is a part time role reporting to the Team Leader, based within our Chatswood office with the opportunity for flexible work arrangements including the potential for working from home.

Who We Are:

Your Side Australia is a leading provider of support services for older people, people living with disability, mental health, and carers throughout Sydney. Established 30 years ago, we've kept our commitment to give people greater choice and to enhance their independence and wellbeing.

Your Side is a one stop shop to arrange the care and support that allows people and families to get on with living a good life.

Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, People of Colour, women, LGBTQIA+ communities, and people living with a disability. Applicants are welcome to access the Your Side Reflect Reconciliation Action Plan 2021-2022.

The Your Side environment is inclusive, dedicated and fun. We bring our whole selves to work, and share a passion for helping people to live their best life. By consciously developing a culture that’s accountable, honest, and warm for our staff, we also ensure quality of service for our clients.

About You:

• High level customer service skills with the ability to actively listen, build rapport quickly, and collate and record customer information.
• High level dispute resolution skills able to identify customers barriers to service, address issues and offer resolution or constructive solutions to satisfy customer needs.
• Understand and describe Your Side’s products/services and their benefits, cross refer when opportunity arises, identify emerging customer needs and overcome customer objections.
• Admin and IT including the ability to keep accurate records, have attention to detail and maximise use of organisations Customer management systems.
• Demonstrated capability to meet or exceed key performance indicators.
• Liaise with individuals and families to explore goals and planning needs.
• Enable individuals and families to connect to local services and natural supports, including social activities so that they can Live Their Best Life.

Our Benefits:

• The opportunity to make a difference in people's lives working for a leading NFP
• Salary packaging up to $15,860 per annum
• Meal/entertainment benefits up to $2,650 per annum
• Flexible working arrangements (including WFH)
• Modern bright offices, conveniently located close to Chatswood station
• Employee Assistance Program
• Annual leave loading (only award based roles)
• Ongoing training and development

If you have any questions or require further information please contact Tori Jewkes on 1300 134 332.