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Rescue Team Trainer

WIRES (Wildlife Information Rescue and Education Service)


Highly respected not-for-profit organisation operating for 35 years, dedicated to rescuing and caring for native animals and our mission is to actively rehabilitate and preserve Australian wildlife.

Offering a 12-month, full-time contract with the potential for extension

Based in our Brookvale office, close to public transport - Immediate Start 

There is an exciting opportunity for a passionate Trainer to join our team and provide ongoing training support for our Rescue Office/Call Centre team. 

We receive around 180,000 calls annually, providing rescue advice to assisting tens of thousands of native animals and we play a major role in national community wildlife education. 

Our Rescue Office operates 24/7 providing urgent assistance for sick, injured and orphaned wildlife. 

This position in our Rescue Office is dedicated to ensuring the best animal welfare outcomes for wildlife are achieved at all times. It is a support role, working closely with the Rescue Office Manager to increase the efficiency of our team and improve our capacity to provide fast, professional, emergency rescue services.

Responsibilities include:

  • Manage and deliver ongoing training for WIRES Rescue Office personnel
  • Deliver face-to-face induction training for new team members
  • Monitor team performance with the Rescue Office Manager and provide ongoing training to ensure the best rescue service for wildlife is provided 24/7, maximising efficiency
  • Monitor the rescue database and work closely with the team to ensure welfare outcomes are maximised at all times
  • Provide ongoing role specific training to continuously upskill team members
  • Assist in the development of wildlife rescue and education training materials for the team
  • Working closely with the broader team to ensure all priorities and deadlines are achieved
  • Ensure WHS requirements are observed by the team
  • Assist the WRO Manager with other team management tasks
  • Work with the broader WIRES team as needed to fulfil all WIRES objectives
  • Other projects as requested by management 


The successful candidate will have a minimum 2 years’ experience in wildlife, animal care or welfare roles.

Team leadership and staff training skills are also essential, as is the ability to thrive in a fast-paced environment. 

Additionally, you will have:

  • Teaching qualifications or Certificate IV in Workplace Training and Assessment (Desirable) or a demonstrated ability to train/teach/educate
  • Relevant tertiary qualifications or 2+ years’ experience in wildlife, animal care, environmental or conservation (Essential)
  • Strong focus on animal welfare and improving outcomes for animals (Essential)
  • Strong conceptual, analytical and problem-solving skills with the ability to multi-task
  • Understanding of wildlife rehabilitation Codes of Practice and animal related legislation (Advantageous)
  • Highly organised, reliable, efficient & detail orientated with excellent written & verbal communication skills
  • Positive attitude & ability to work in a team and manage a wide range of stakeholders
  • Willingness to work cooperatively and collaboratively across the organisation
  • Recognition of the broader needs of WIRES while meeting specific objectives of the role
  • Strong MS office skills and experience working with different systems and databases

A position description is attached.

How to apply

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