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St Vincent de Paul Society NSW's logo

Intake Administration Officer - Newcastle

St Vincent de Paul Society NSW
  • Permanent, full-time 38 hours per week
  • Based at Matthew Talbot Homeless Service in Wickham, Newcastle
  • SCHCADS Level 3, hourly rates from $30.49 to $32.70 (Dec 2019) depending on qualifications and experience
  • Make a difference in your community
  • Frontline assistance to the vulnerable in our community

What we do:

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the service:

The Matthew Talbot Centre (MTC) Newcastle is in the Vinnies Services directorate. MTC is responsible for providing client centred homelessness support service to men with complex needs, rough sleepers, Aboriginal men, men with families, and men exiting institutions. The support services include prevention and early intervention, rapid rehousing, crisis and transition responses, and intensive responses for men (with or without accompanying children). The support service operates across the City of Newcastle and Lake Macquarie Local Government areas.

The role:

The Intake Administration Officer will perform general administration duties and will be the first point of contact for homeless men accessing the services at Matthew Talbot Centre. The role will:

  • Provide reception duties - receive, direct and relay telephone messages, respond to public inquiries
  • Provide referral information and administration support to external services
  • Respond to referrals and conduct client intake assessments; direct clients and the general public to the appropriate staff member
  • Record information on data management system
  • Liaise with Link2Home staff to provide service outcomes for referrals
  • Advocating for clients where necessary to external services
  • Perform other administrative duties including filing, assisting in the preparation of meetings and taking minutes; pick up and deliver mail; office stationery inventory
  • Manage and coordinate community groups/ individual access to the available rooms using the booking system at the Centre

This role will report to the Manager of Matthew Talbot Centre. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Minimum Cert IV in relevant field
  • Demonstrate proficient knowledge and experience in office administration
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings
  • Willingness to work within the ethos and Mission Statement of the St Vincent de Paul Society and the Society's Code of Conduct, and ability to maintain an ethical, yet non-judgmental, attitude
  • Towards residents and staff, and a commitment to this.
  • Proven organisational skills and the ability to priorities work/client referrals including people with complex and/or high-level needs
  • Demonstrated ability to work as part of a team and to work independently and unsupervised
  • Sound knowledge of WH&S legislation as it relates to the workplace.
  • Ability to use client data base and Microsoft Office packages such as Word, Excel, Outlook

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services
  • Supportive, friendly and values driven team environment and culture

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

How to apply

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