• Great opportunity for recent graduate to start professional career.
• Join a passionate and dedicated team of professionals.
• Beautiful front office & WFH opportunities.

Support country children and their families via RFW Telecare services in this coordinator role.

ABOUT US

Royal Far West has been recognised as one of Australia & New Zealand's Best Places to Work by The Australian Financial Review & Boss Magazine for 2022. We are a rewarding, meaningful and inspiring workplace and we can offer you a great opportunity to start your professional career, gaining experience from variety talented team members and leaders. As we are a charity we can offer salary packaging which means on pay day you pay less income tax and have more money for the things that matter.

The existing Telecare Team of six is looking for someone who has great customer service skills and is tech savvy (training will be provided) on a full-time fixed term basis.

ABOUT THE ROLE

Your day in this role could involve doing:

• Schedule and coordinate appointments to meet client needs
• Develop and manage relationships with external stakeholders, specifically with school educational staff and parents/carers
• Support clinical staff with technology issues as they arise (in-house training provided).
• Onboard new clients, testing technology and checking equipment prior to consultations.
• Coordinate new referrals and ensuring accurate data entry into main operating systems.
• Track documentation and data for reporting purposes

SKILLS & EXPERIENCE

To be successful in this role, you will need to have:

• Minimum 1 years’ experience working in customer service or administrative role.
• The ability to work flexibly and autonomously where required.
• The ability to work with people at all organisational levels to build rapport and affect change.
• Understanding and focus on quality assurance and continuous improvement.
• Rounded communication and interpersonal skills coupled with strong customer insights.
• Present as professional and confident in preparing for and presenting to external groups and individuals.
• Demonstration of a proactive and action-driven professional attitude and approach with the ability to generate ideas, problem-solve on the spot and think in an innovative way.
• Have a demonstrated ability to exercise judgment, maturity, initiative, and diplomacy.
• Systems and technology literate.
• The successful applicant will be required to provide a current Working with Children Check.

Desirable Criteria

• Tertiary education in the public health, health promotion or a related field.
• Experience coordinating staff to client needs (appointment booking, scheduling, resources etc.).
• Experience in the not-for-profit sector, health and/or education sectors.
• Demonstrated experience working with multiple technology platforms in a complex, dynamic environment.
• An interest in child development and rural issues.

Benefits offered

• Attractive remuneration: base salary + 10.5% superannuation
• Salary Packaging – A salary package of circa $68,000 (includes salary packaging benefits) + meals and entertainment card $2,650 pa. See details at https://www.salary.com.au
• Work/Life Balance – Flexible work arrangements considered + laptop provided to work remotely + purchase leave scheme.
• Recognition & Reward – Length of service awards and recognition awards aligned to our values of Caring, Passionate, Impact, Connected
• Positive Culture – A rewarding, meaningful and inspiring workplace which offers a diverse work experience, a passionate and deeply committed health care team and opportunities to work on projects and initiatives.
• Career progression opportunities: This is a great opportunity to learn in a supportive and knowledgeable team.
• Paid Parental Leave – 9 weeks full leave pay.
• Beautiful location at Manly beach: easy access by bus, ferry and parking options. We are based in an architecturally designed building, purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.

How to Apply

For further information please contact Sophie Selles at [email protected] using the subject line: Telehealth Coordinator - Schools & Community enquiry via EthicalJobs. Alternatively a position description is available on the Royal Far West website https://www.royalfarwest.org.au/current-vacancies/

To apply for this position, please submit your CV and Cover Letter which includes briefly addressing the essential criteria by clicking on the ‘Apply Now’ button.

Royal Far West does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or based on an individual’s status in any group or class protected by appliable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work, and are currently residing in Australia can be considered.

All employees at Royal Far West are required to provide a NSW Working with Children Check and vaccination record against Covid-19.

A position description is attached.