The Company:

Patagonia is an outdoor apparel business like no other. "We're in business to save our home planet." A certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism - and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California, with offices around the world, including our Australian Head Office in Doonmarngwarree (Torquay) on Wadawurrung Country. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility - build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable, and antiracist; do it our way. We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment, and caring for others.

The Role

The primary purpose of the Visual Merchandiser is to drive exceptional in-store customer experiences through seamless execution of visual merchandising strategies set out by the Head of Retail Store Experience. This role focuses on regional implementation of national plans, managing the executions of assortments aligned to store DNA, and elevating product visibility to optimise sales through seasons.

The Visual Merchandiser is on the ground—refining layouts, adapting brand storytelling, and implementing tactical VM rollouts in stores. This role requires a strong blend of creativity, agility, and commercial insight to execute high-impact merchandising solutions in dynamic retail environments.

Product & Assortment Execution:

• Implement curated product flows and themes in-store, adapting central guidelines to reflect local shopper preferences.
• Partner with store managers and merchandising product teams to align product presentation with consumer expectations.
• Support Shop-in-Shop layout execution, tailored to each host store's configuration across our Key Wholesale network.

Performance Optimisation:

• Analyse sales and space productivity at a store level, recommending merchandising adjustments to drive revenue.
• Identify underperforming categories and execute monthly in-store action plans to lift visibility and conversion.
• Translate trading insights into visual updates that respond rapidly to commercial trends.

Regional Execution & Store Support:

• Conduct regular store visits to support floor teams with layout changes, Marketing pushes and VM resets.
• Implement VM playbooks and brand standards consistently across the region.
• Execute seasonal layout transitions to align with product calendars and marketing activations.
• Work with the Head of Retail Experience and Wholesale team on executing Wholesale Campaigns around Australia when required.

Retail Marketing Execution:

• Execute local campaigns —window displays, push zones, and point-of-sale materials—to reflect regional strategies.
• Collaborate with marketing on the physical expression of campaigns to enhance storytelling at the store level.

Cross-Team Communication:

• Deliver monthly visual execution packs and floor guides tailored for the field.
• Act as the VM bridge between national HQ and local stores, ensuring initiatives land with clarity and intent.
• Host regional workshops or walkthroughs to align store leadership on upcoming VM updates.

Other Key Supports:

• Curate and purchase props that reflect the store's theme and enhance brand storytelling in line with guidance.
• Select and care for greenery to create a fresh, inviting atmosphere and define store zones.

Who are you

• Strategic Thinker: able to think big picture and drive work accordingly.
• Leadership: build trusted relationships, influence decisions and drive urgency on critical priorities.
• Influential: able to communicate through complicated matters, builds trust easily and gets buy-in from partners.
• Strong Communicator: excellent communication and presentation skills.
• Emotionally intelligent: high level of self-awareness, empathy, and interpersonal skills.
• Inclusive: deeply experienced in collaborating with others across differences.
• Passionate: cares deeply about people practices and saving our home planet.

Experience you bring

• Experience in a similar Visual Merchandising role with a multi-site retailer with 3 to 5 Years experience.
• Passion for attention to detail with initiative and drive to achieve the best store experience standards in the industry.
• High level project management skills.
• Communication - must effectively lead open and concise communications to all levels of the organisation.
• Demonstrate strong people, problem solving, communication, organisational, time management, and multi-tasking skills.
• Ability to give presentations and training to large groups and/or Senior Leadership.
• Ability to work and influence on cross-functional teams.
• Ability to work independently, positively handle conflict, and work in a fast-paced environment.
• Ability and proficiency in Microsoft Office products.
• Ability to work odd hours and travel extensively when needed.
• Strategic thinker with the ability to problem solve, as well as develop new concepts.
• Ability to deal with physical rigors of store set up (climbing ladders, moving product, etc.).

Equal Employment Opportunity:

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds. Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift, and celebrate all the qualities that make each of us unique - members that look to champion justice, equity, and inclusion across our company and beyond.

Accessibility Support

Patagonia is committed to ensuring that our hiring process is accessible for talent of all abilities. If you require assistance and/ or accommodation in the search and/ or application process, please contact us at [email protected] using the subject line: Visual Merchandiser - Northern enquiry via EthicalJobs with your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Benefits

Patagonia provides employees with competitive benefits packages (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, activism hours, equal paternity leave, matching of charity donations, and much more.

*Please include a cover letter in your application telling us about your passion for your communities, the environment, and caring for others. We'd also love to know how you spend your time in the outdoors!

**This is a full-time position - Covering Byron Bay, Burleigh Heads, Brisbane + one new location and co-sharing Hobart Stores.