About Us

OnSide offers independent Support Coordination services for people with a NDIS (National Disability Insurance Scheme) plan. We connect customers to their communities and engage relevant providers to enable our customers to thrive. Our Specialist Support Coordinators are NDIS experts in offering Level 2 and Level 3 Support Coordination for people with a NDIS plan. We connect customers to their communities and find the best outcome for their needs.

About You

If you live and breathe equality and are passionate about making the world a more accessible place for all, a Support Coordination role at Onside is the right role for you.

We’re looking for a collaborative, resourceful and customer-oriented team player with exceptional customer service skills.

To be successful in this role, you’ll need to have:

• Two plus years of experience in Support Coordination/Case Management role in the NDIS, disability or aged care.
• Qualifications in Social Work; Degree/Diploma in Disability or Community Development; Allied Health, Psychology, or Case Management.
• Working with Children Check.
• Current Victorian Driver’s license and well-maintained vehicle that meets current safety standards with comprehensive car insurance.
• NDIS Worker Screening Check clearance.
• Nationally recognised Police Check.
• Eligibility to work in Australia.

It is an employment requirement that you’ll complete the NDIS Quality and Safeguards Commission online Worker Orientation training module called ‘Quality, Safety and You’ prior to your commencement (if you don’t already have evidence of this certification).

To be successful you will also:

• Be a quick learner with great communication skills.
• Possess good computer skills (intermediate knowledge of Excel).
• Be able to set priorities and manage time effectively.
• Be able to work remotely and independently while still contributing to a team environment.

About the role

As a Specialist Support Coordinator, you will provide varying levels of coordination and transition supports for children, young people and adults, Considering their unique circumstance and level of complexity.

Your primary focus will be to support people living with complex needs to thrive.

Your responsibilities will include:

• Coordinating a range of supports to suit customer needs across multiple providers
• Coordinating a customer’s NDIS plan to enable greater independence across all domains of their life
• Building a customer’s capacity (and that of their networks) with the aim of identifying the mechanisms to increase independent management of issues and supports to meet their NDIS goals.
• Contributing to the learning of complex case work of other Support Coordinators across OnSide and where appropriate with external providers.

This is a permanent full-time position. Hybrid work model with flexibility to work from home. Our offices are in located in Notting Hill, however frequent travel will be required across various metropolitan and regional locations to support our customers.

Benefits & Culture

OnSide is focused on your professional and personal growth, whether you’ve worked in the disability sector for decades or you're newer to the industry. OnSide offers a challenging and rewarding opportunity which will drive you to achieve your both personal and professional goals.

As a member of the Onside team some of the benefits you’ll receive include:

• Attractive salary range dependent on experience.
• Provision of car allowance, laptop & mobile phone.
• Supportive and structured professional development process with career development opportunities.
• A flexible working model that allows for work/life balance.
• A permanent and secure role with an established business.
• Team development days.
• Access to a comprehensive Employee Assistance Program.

Onside is an equal opportunity employer and is committed to ensuring a safe environment for children, young people, and adults. We encourage people from diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, culturally and linguistically diverse, the LGBTIQ community and people with a disability to apply for this role.

Next Steps

If you’re an experienced and motivated self-starter looking for flexibility and further career growth and if you feel that your skills and experience could make an impact within a fast-growing organisation, we’d like to hear from you.

For more information about OnSide please visit our website https://www.onside.com.au/.

For additional information on this Specialist Support Coordinator position or to request a copy of the PD, please contact the manager of the Specialist Team, Mary-Lou [email protected] using the subject line: Specialist Support Coordinator enquiry via EthicalJobs.