Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF provides assistance to populations in distress irrespective of race, religion, creed or political convictions.

Benefits

• Flexible working
• Yoga, Meditation & language classes
• EAP
• Salary packaging plus benefits & allowances

• Training & career development opportunities
• Additional leave & purchased leave options
• Plus more!

Responsibilities

MSF Australia is expanding their Supporter Relations department to include an Outbound Donor Support team. As we transition to a full team of Outbound Donor Support Officers the Team Leader will be accountable for the initial set up of processes; contacting existing donors regarding validation of pledge details, updating payments, re-engaging donors; and other campaigns designed to create and foster ongoing donor engagement with MSF.

This newly created compelling leadership role will straddle both operational and strategic responsibilities. Initially you will collaborate with departments across MSF to establish and embed processes and systems for the Outbound Donor Support team, as well as leading by example in a hands-on capacity making outbound calls; meeting KPI’s and responding to donor requests. Once the Outbound function is set up you will recruit, train, mentor and develop a team of Outbound Officers as well as input into project work and continuous improvement initiatives.

Requirements

To be successful in this customer focused role you will be known for your resilience and tenacity, your natural ability to motivate a team and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

• Proven supervisory or management experience;
• Confident phone manner & previous experience with an outbound dialler;
• Knowledge of database systems and strong computer literacy;
• High attention to detail;
• Excellent written and verbal communications;
• A customer focus; and

• Keen interest in being a part of a NFP organisation.

Apply today for an immediate start!

See our website www.msf.org.au for more info or contact Recruitment on 02 8570 2609 with any questions.

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.