Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF provides assistance to populations in distress irrespective of race, religion, creed or political convictions.

At MSF Australia we are expanding our Supporter Relations department to include an Outbound Donor Support team to inspire an increase in donor engagement and encourage overall growth of fundraising revenue.

Benefits

• Flexible working
• Yoga, Meditation & language classes
• Employee Assistance Program
• Salary packaging plus benefits & allowances

• Annual training budget & LinkedIn learning licence
• Ongoing career development opportunities
• Additional leave & purchased leave options
• Plus so much more!

Responsibilities

MSF Australia is expanding their Supporter Relations team to include an Outbound Donor Support team to be accountable for contacting existing donors to validate or re-activate their pledge details and completing critical administrative tasks to foster ongoing donor engagement.

Collectively the Outbound Donor Support team will ensure that our valued donors receive the best possible care and service. Accountabilities will include outbound calls to validate, re-engage and reactivate donations; respond to queries or requests raised by donors; administration; input into project work and ongoing continuous improvement initiatives.

Requirements

To be successful in this collaborative and diverse Outbound role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

• Previous Outbound Call Centre and customer support experience;
• Confident phone manner & excellent communication skills;
• Knowledge of database systems and strong computer literacy;
• Extremely high attention to detail;
• A customer focus; and
• Keen interest in being a part of a NFP organisation.

To submit your application, click Apply Now.

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

See our website here for more info or contact Recruitment with any questions via [email protected] using the subject line: Outbound Call Centre Officer enquiry via EthicalJobs.

A position description is attached.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to creating an inclusive workplace for all our staff. We believe that a diverse team helps us better serve those most in need, we encourage flexibility (in all its forms) and we encourage people from a wide range of backgrounds to apply for this role, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people from other culturally and linguistically diverse (CALD) backgrounds and people with disabilities. People with a disability can request support from our Domestic HR Department if you think you may require reasonable adjustment during the recruitment process.

Please note: A criminal record check may be required as part of the selection process. Applicants with criminal records will not automatically be ineligible for the position they are applying for.

Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.