• Make a real difference in people’s lives
• Casual pool working Adhoc over 24/7 roster
• $36.8972 per hour + casual loading + shift allowance (when applicable) + super
• Based at Elizabeth Street Common Ground

WHY JOIN LAUNCH HOUSING

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

What's on offer for casual employees

• Contributing to useful and rewarding work and giving something back to the community
• Flexible working arrangements 
• Training and career growth opportunities across Launch Housing
• Positive, supportive and friendly teams
• Enjoy working in a diverse and inclusive workplace

Why this role matters

The position of Concierge and Administration Worker (Casual) will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team.

The Concierge and Administration Worker will work varying shifts over a 24/7 roster covering permanent staff leave, unplanned illness and public holidays. There is no set work schedule for these roles.

The Concierge and Administration Worker (Casual) will work collaboratively with other Concierge and Administration workers, Case Managers and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless residents and 66 low income residents and act as agents on behalf of the landlord after business hours and on weekends.For further information on the role please refer to the position description.

What you'll be doing

• Engage with residents in an informal capacity, working from a strength based, client focused customer service framework.
• Monitor well-being of residents through informal engagement and communicate issues to support and/or tenancy staff as they arise
• Assist residents, staff and visiting professionals in accessing communal and program spaces within the building
• Provision of phone concierge services
• Respond to and report building maintenance issues as they arise
• Actively engaging in continuous improvement within the team
• Building and maintaining strong relationships within the team and Launch Housing
• Participate in regular supervision and annual performance management planning in which service objectives and professional development needs are discussed and determined

What we’re looking for

HOW TO APPLY

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Stuart McGougan at [email protected], using the subject line: Concierge and Administration Worker enquiry via EthicalJobs, or 0427 187 126.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application!

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge and respect Aboriginal cultures, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

If you require reasonable adjustments at any stage of the recruitment process please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.