Come and join Australia's most innovative and dynamic home health organisation!

About us

Hi there! We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work.

Good people using friendly software is how we do care differently and why we're invited back into the homes of our Members - over 28,000 times a month. More and more people are choosing Five Good Friends, and we want to help them. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers.

About the Role

This permanent, full-time role of Community Workforce Coordinator reports to the Disability Care Team Leader. Working in partnership with our Care Coordinators, Members, Helpers (support workers) and other key stakeholders you will focus on matching Members to Helpers; building sustainable, effective support relationships.

You’ll be part of a dynamic, fast paced team who are committed to building an outstanding service delivery model and experience for our Helpers and Members. You will also create and manage rosters and schedule of supports.

The core responsibilities of the role include:

• Finding the perfect Helper & Member matches – exploring member goals, location, skills, personality fit, shared interests, language skills plus many other factors to find the right match!
• Forward rostering and responding to changes in schedules,
• Liaising with other teams to support ongoing matches between Helpers and Members including: Recruitment, Learning and Development, Emergency Rostering Team and Care Teams.
• Ensuring every Helper has compliant verifications for the Members they are matched with (example: National Police Check or NDIS Workers Screening)
• Assisting with our Helpers to hone their skills and develop professionally via day to day coaching, incident review and support.
• Contributing to planning, monitoring and reporting on changing member needs and goal progress.
• Lisasing with relevant networks and stakeholders to provide excellent quality care.

Do you have what it takes?

You have experience developing rosters and active scheduling. You are calm under pressure and love to problem solve.

You have experience in understanding care needs and translating that understanding into quality support arrangements.

You appreciate the detail and importance of timeliness and deadlines. You enjoy working in a face paced environment.

You are passionate about supporting people with disability to achieve their goals. You love to learn what supports can make a difference, so you take the time to listen to their knowledge about what works and doesn’t work for them.

You are committed to supporting Helpers (support workers) to develop their skills and provide exceptional services.

You have strong communication and relationship skills. You are patient, and you give people space to talk. You understand the benefit feedback plays in shaping great culture and strive to uphold the values of the company.

You'll be an advocate for the use of our software and you will be able to assist people (including Helpers) to use it to their maximum ability.

You have experience working with people with disability.

You believe that providing support services is a partnership between us, the Member, their Helpers and other important stakeholders.

You are reflective and if things go wrong, or miss the mark, you lean in and review this to learn and improve.

You'll make hundreds of important decisions throughout a working week. No one will tell you what to do, but you'll know your goal, the regulations and our collective expectations. You will be supported by a caring team.

You will be required to complete and maintain an NDIS Workers Screening Check. You must have the right to work in Australia.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

• A competitive salary package that will recognise your skills and experience.
• Flexible work options – this role is based in the head office in South Brisbane, however flexibility to work from home a few days per week can be provided.
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our employee assistance programme, where you can receive free confidential and professional counselling.
• Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.
• Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).
• And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here. 

How to Apply

If this role sounds like you, please click on the Apply Now button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.