Company Description

EdSmart enables schools to automate routine processes, build community engagement, optimise operations and communication, control and secure data, and create a working model for a more sustainable future. We have several hundred school customers in eight countries and are part of the consortia to roll out a new education management system to all 900 state schools in South Australia.

EdSmart is a warm and caring company that genuinely supports its staff and customers. Our loyal and diverse team are committed to building a great product and making the lives of our customer schools run smoother and better. Although the position is located at EdSmart's offices in South Melbourne, overlooking Albert Park, we offer flexible working arrangements for our staff.

Job Description

You will work closely with the Success Team to ensure we deliver a coordinated, high-quality engagement with our schools.

As a Software Trainer/Customer Success Agent, you will help design, plan, and deliver high-quality customer training. You will update existing resources, augment current EdSmart Academy courses, host webinars and perform onsite training at schools.

You will collaborate with schools to deploy and implement EdSmart to ensure their success with the EdSmart platform.

You will be an experience-maker for our customers – passionate about teaching them how to solve a new problem or solve an old problem differently.

You must have strong verbal and written communication skills and a background in teaching people of all skill levels.

Role

• Work directly with our schools to train them in using the EdSmart software
• Identify customer needs and tailor your training delivery to achieve their goals
• Collaborate with other members of the Customer Success Team to develop targeted training plans and material for corporate clients
• Create & maintain learning material for EdSmart Academy, our self-paced customer education portal
• Write/update training materials, Knowledge Base articles, and monthly blogs for new or updated product features as the product evolves
• Set expectations, plan and deliver the rollout of EdSmart to schools
• Documentation of customer interactions in EdSmart’s Customer Success platform.
• Conduct periodic Customer Health Checks

About You

• You are passionate about education, training & scalable solutions to school inefficiencies
• You are a confident and engaging presenter who inspires others
• You are a self-motivated, proactive team player with strong interpersonal skills
• You thrive in a team environment and possess a commitment to building unique solutions for schools

Desirable

• Previous experience as a system and/or a software trainer
• Background in education and K-12 schools
• Experience in Atlassian training and support software
• Multimedia skills
• Happy to travel interstate

Benefits

• This is a permanent position with a three-month initial probation
• The potential to grow is limitless as we are a rapidly scaling Edtech company implementing EdSmart for large scale government projects at the forefront of innovation
• You will have the flexibility of working in a hybrid environment (home and the office)
• Family friendly, supportive & diverse work environment

For further information:

Kai Vedanayagam

Customer Success Manager

[email protected] using the subject line: Trainer / Customer Success Agent - EdSmart enquiry via EthicalJobs.