• 12 month fixed term contract, ASAP start!
• Based at our centre in Browns Plains - Brisbane south side
• Join a committed and supportive Not-for-Profit organisation

Want to make a difference to the lives of people with disabilities? Join CPL – Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

Reporting to the Regional Manager - South services, your role will be to deliver on the targets and processes communicated by the CPL Transformation Team.

As an integral part of CPL transformation and business development, you'll be facilitating client activities from the pre-planning phase, through to intake with their NDIS Plan. You will be providing people with disabilities information, assistance and support throughout each phase to ensure they receive the support they need to achieve their goals!

Responsibilities include:

• Facilitate and lead the client pre-planning or review activities, including face to face meetings and support services to clients, tracking of progress of workshops and forums.
• Assist clients to complete pre-planning workbooks and other preparation activities for Plan meetings including reviews and liaise with LAC and Support Coordinators as required.
• Support clients at NDIS plan / review meeting as requested.
• Work collaboratively and respectfully with CPL staff, fostering an atmosphere of information exchange and knowledge sharing.
• Monitor the return of NDIS Plans and fully manage the intake process in designated area.
• Undertake client negotiations and complete high level, detailed financial quoting for services.
• Maintain tracking register and accurately record progress of each client in planning / reviews
• Deliver NDIS training to local teams throughout pre-planning phase.
• Maintain tracking register accurately detailing client journey throughout each phase.
• Conduct public forums/workshops in local regions.
• Build positive networks and relationships with disability organisations, Local Area Co-ordinators and the NDIA to support the business objectives of CPL.

Requirements:

• Demonstrated experience in customer engagement and in working with people with disabilities.
• Proven ability to effectively negotiate with key stakeholders and provide positive solutions to complex problems.
• Current knowledge and understanding of NDIS.
• Ability to communicate effectively in both verbal and written format.
• High level computer skills including the ability to type information into workbooks while conducting client meetings.
• Preferred previous experience with disability sector and/or community services.
• Self-motivated with the ability to manage high volume work flows and work collaboratively with teams.
• Confident public speaker with the ability to adapt delivery of NDIS workshops/training to a variety of audiences.
• An understanding of DES, ADE and employment programs is desirable.

Benefits:

• Full time 12 month fixed term contract, ASAP Start
• Salary packaging options
• Employee benefits program
• Develop skills and knowledge working with the NDIS roll-out
• Supportive and friendly culture
• Leading not-for-profit organisation

At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Each CPL team member lives the CPL Way, which helps us to understand the person, give great service, work together and find better ways. If these values resonate with you, we would love to have you as part of our team!