• South / South East Sydney
• Business development and acquisition role
• Mobile role
• Bella Vista hub

About Us

Care Connect is a leading not-for-profit organisation that is passionate about enabling ageing Australians to live independently in their own home. Care Connect offers independent advice, guidance, and a broad choice of services and service coordination to aged care clients and carers in New South Wales, Queensland and Victoria.  With recent government changes Care Connect is now well placed to attract new clients. 

About the Role

We are seeking a highly enthusiastic and motivated team player that will assist potential clients with their Home Care Package needs.

The Home Care Adviser will provide independent advice and quality guidance to potential clients, identified by the Referrals team. You will be able to clearly communicate the benefits of home care services and Care Connect in a way that clients and their families will understand. 

You will work collaboratively with clients to develop flexible, personalised plans for their ongoing home care needs to help with their day-to-day activities and live independently. You will also be a passionate ‘Brand Ambassador’ for the value that Care Connect provides.

About You

• To be successful in the role you will be able to demonstrate:
• Exceptional customer and client service
• Ability to drive business in line with a marketing strategy
• Ability to build client rapport and discuss the right services to meet their needs
• Ability to assess a clients situation, build trust to discuss government process and product options to suit needs combined with adaptive selling techniques
• A sound understanding of the needs and experiences of people who receive community care services and of the aged care system
• Excellent interpersonal, communication (listening, written and verbal), and liaison skills
• Excellent planning, organisational and time management skills
• Strong decision making and problem solving skills
• Ability to meet sales benchmark targets and KPIs
• Ability and willingness to work independently and remotely, as part of a multi-function team
• Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems

Qualifications required for the role:

• Tertiary qualifications in social science, health/welfare discipline, or a related field
• In the absence of completed health or allied health tertiary qualifications, experience in the delivery of person-centred practices in non complex and/or complex case management and/or demonstrated experience with complex service oriented offerings
• Additional desirable skills:
• Experience in a customer service industry
• Experience in the sales industry or demonstrated sales and marketing skills
• Experience with My Aged Care portal

We Offer

• Flexible working environment and an understanding work place
• Professional development opportunities
• Five weeks annual leave (pro rated)
• Competitive salary including salary packaging options