• Location: Haymarket, NSW 2000
• Employment Type: Full-Time, Permanent
• Salary: $111,160-$116,190 (+super, +NFP salary packaging = $125,000- $130,140)

The Role

We are seeking a full-time permanent Housing Support Coordinator to join our Central team based in Haymarket. The Housing Support Coordinator works within the wider Customer and Communities teams and is responsible for providing specialist advice and support service brokerage for clients with complex support and housing needs.

This is achieved through the development and coordination of partnerships with key support agencies, participating in the development of wellbeing plans for tenants with complex needs and contributing to the development of policies and procedures. The priority for all Housing Support Coordinators is tenant satisfaction and sustainment and upholding our values in every step and action.

Day to Day Responsibilities

• Working to the Customer Service Charter and Housing policies and procedures
• Building and maintaining relationships with tenants, support providers, and communities
• Providing specialist advice
• Creating referral pathways for clients and coordinating support services
• Advocating for tenants with complex cases and needs
• Developing wellbeing plans for intensive case management
• Understanding and implementing processes in line with policies and legislation
• Actioning administrative duties in a timely manner within the SDM software and other relevant IT system

Our Housing Support Coordinators have versatile skills and backgrounds including…

• Degrees or relevant experience in Social Work or relevant discipline
• Knowledge of social housing and the homelessness, health and welfare service system in NSW
• Experience coordinating care and supports for people with complex needs
• Understanding of community engagement and trauma-informed practice
• Experience working with people from diverse backgrounds and cultures

But all our Housing Support Coordinators share the same values and behaviours…

• Demonstrated experience in effective rapport and relationship building
• Attention to detail
• Accountability and responsible work ethic
• Proactive and positive “can-do attitude” and commitment to customer service
• Organised and able to prioritise their workload in an evolving work environment
• Negotiation and conflict resolution skills

Our Housing Support Coordinators need to have a current and valid drivers license. They also need to be willing to obtain a Criminal Record Check.

Why join us?

Bridge Housing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have been awarded Best Workplace three times and are recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• Support for employee wellbeing and professional development
• Regular “recharge” day off a month for staff
• 35 hour working week
• Extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
• Study assistance and study leave
• Training and development from internal and external providers
• Team building
• Monthly massages
• Reflexology
• Hybrid working arrangements (up to 2 days WFH per week)
• Flexible work arrangements
• Grade 5 under the SCHADS Award competitive, above award salary
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900
• We use Maxxia for our salary packaging (give them a google!)

Apply now by uploading a resume and cover letter through our portal. Don't forget! We want to see in your cover letter, why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.