• Full-time role
• Max term until 30 June 2025
• Perth, WA location

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Support Officer - Aged and Community Care (Social Support) helps Red Cross deliver Telecross, Telechat and other social support programs designed to reach isolated people and improve social inclusion. The role will coordinate, supervise, train and support a large volunteer workforce to deliver programs. You will utilise online systems to allocate, roster and assign roles to volunteers, record client information and deliver morning Telecross services to clients.

As part of a nation wide team delivering services to clients across Australia, the Support Officer collaborates with other internal teams to recruit volunteers, intake new clients, improve systems and processes, and ensure programs are informed by consumer choice, provide dignity and respect, and are responsive to identity, culture and diversity.

What you will bring

• Demonstrated ability to follow and implement Frameworks, policies, procedures, work instructions, guidelines and standards
• Ability to demonstrate initiative; work independently and in a team environment
• Demonstrated computer skills including Microsoft products and database application management
• Excellent records management and general administration skills
• Highly developed communication and interpersonal skills including with people from a wide range of backgrounds
• Experience engaging with and supporting volunteers

Compliance Requirements: Working with Vulnerable People Check (where legislatively required) & Driver Licence required.

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $71,155.76 FTE + superannuation + access to salary packaging.

To find out more about this opportunity please refer to the position description below.

For additional enquiries, please contact Brad Bevitt on 0450 747 923 for a confidential discussion.

Position description: Support Officer - Aged Care (HRC0084199)_social support operations.pdf

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref #: 522747