Patient Care Academy: Who we are and what we do

As the world we operate in continues to change and become increasingly complex, our services are in ever greater demand. Whilst Ambulance Victoria's primary role is as an emergency pre-hospital medical response provider, we are uniquely placed at the intersection of health and emergency management to tailor our services to meet different needs across local communities, to be system connectors, and to help our patients and their families to be active participants in their health care decisions.

To enable this, AV's Patient Care Academy (PCA) draws lived experience experts, clinicians, and system partners together to create high-quality, impactful, patient-centred experiences, care pathways and models of care. Using participatory methods of co-design, we tackle topics that are important to our people and patients, and that offer opportunity for system level change.

Why we exist

The PCA's goal is to achieve AV's vision of Best Care for every person, every time – no matter their location, background, type of illness and level of care required. At its heart, the PCA exits to engage, discuss, and debate complex patient care challenges, and to develop and implement pathways and models of care that accelerate innovation and deliver improvements in patient care.

AV Care Connect

Led by the PCA, a program of work known as AV Care Connect is introducing more alternative care pathways to our service to better connect patients to the care they need. With the introduction of each new alternative care pathway, our service is supported to better manage growing demand to meet the increasingly complex needs of the community.

These care pathways will support some of our most vulnerable patients such as aged care, palliative care, frequent and complex care needs, and mental health patients to remain in their home environment and avoid unnecessary transport to hospital Emergency Departments.

This is an exiting time to be joining Patient Care Academy, as we are building a new team of qualified professionals, including clinical SME and support roles to deliver this exciting and innovative program of work.

About the role

This is a senior project leadership position accountable for providing expert and professional advice across data analysis, research and project reporting and oversee the implementation of recommended changes. Full-time, 12 months fixed term appointment, currently based at Blackburn North Business Centre with possibility of WFH hybrid work arrangements.

Responsibilities of these positions include, but are not limited to:

• Manage and oversee multiple medium sized, complex and high risks projects simultaneously,
• Define milestones and roadmaps for given projects and translate into feasible and viable plans and requirements,
• Scheduling and communicating important events including internal project kick-off meetings, discovery and design workshops, and project retrospectives,
• Identify, manage, escalate, and resolve project risks and issues, using judgement to recognise significant risks (legal, political, OH&S, or other),
• Documentation and records management of work activities.

About you

This position will suit an experienced project manager, with the sound knowledge of project methodologies and capability to implement complex plans, programs or projects. To be considered for this position you will possess:

• Postgraduate degree or relevant project management certification (or progress toward), or an equivalent combination of training and project management experience,
• Demonstrated success in managing complex and/or high-risk projects,
• Familiarity with project management in the public sector and an awareness of issues relating to a government environment,
• Well developed influencing skills and the ability to modify styles and techniques to accommodate tasks, situations, and individuals,
• Conceptual, analytical and problem-solving skills to enable the identification of issues and the judgement to determine appropriate courses of action for achieving long-range organisational goals.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The position is graded at AV-5. The AV grade salary range for AV-5 position is $124,681 - $147,392 plus 10.5% superannuation.

How to Apply

See ‘Applying for a position with Ambulance Victoria' on our careers page, via the Apply Now link.

For any queries please email [email protected], using the subject line: Service Design Project Manager enquiry via EthicalJobs.

Your application will form an integral part of the selection process and should be of a high quality including:

• A covering letter
• A resume

We request that your application for the Project Manager, Service Design positions is forwarded by midnight closing day.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/to be considered.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.