The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other appropriate assistance to people from a refugee background, migrants, and other people of concern.

ARA promotes a holistic approach to the needs of people from a refugee background and sees the final goal of settlement as full participation in the social, economic, cultural, and political life of Australia while maintaining security of personal, family and community identity.

ARA employs staff to achieve the full range of its objectives. All staff are expected to be aware of and responsive to the needs of the organisation as well as the requirements of their own Position Description.

The Family Safety Team Leader plays a crucial role in leading and managing a team of Family Safety case managers and case workers to provide support and assistance to refugees and recently arrived migrants at risk of or experiencing domestic and family violence.

Key responsibilities

The main responsibilities and tasks for this role include:

• Leadership and Supervision
• Leading and supervising a team of family safety case managers, case workers, and students on placement, to ensure effective service delivery.
• Providing guidance, support, and mentorship to team members in their roles.
• Overseeing the development and implementation of individualised work plans and KPIs for team members, monitoring workloads and achievement of KPIs.
• Ensuring compliance with relevant policies, procedures, and funding requirements.
• Participating in the recruitment, training, and performance evaluation of team members.
• Contributing to the development of strategic initiatives to enhance the quality of family safety service case work.
• Monitoring and reporting on key performance indicators related to family safety outcomes.
• Engaging in and coordinating continuous professional development activities to keep team members informed about best practices in family safety services.

Family Safety Case Management

• When time permits and demand requires, assume responsibility for a part-time family safety client case load.
• Participate in regular team meetings, case discussions, case conferences, case studies, and professional development activities.

Stakeholder Engagement

• Engage with Family Safety program funders and stakeholders to share information, establish referral pathways, and increase CALD community participation in ARA’s family wellbeing and safety programs.
• Participate in expos, forums, and conferences as appropriate and relevant to support and promote ARA services.

Qualifications

• A tertiary degree in Social Work or similar.

Required skills

• Excellent leadership and team management abilities.
• Proven ability to work effectively with individuals from diverse cultural backgrounds.
• Sound understanding of family safety issues and challenges faced by migrants and refugees settling in Australia.
• Proficient in complex DFV case management and client support services.

Required experience

• At least 2 years’ prior experience in a leadership role within a social or community organisation providing family safety or similar services.
• Demonstrated experience in providing direct client support and case management services.
• Experience in developing and implementing programs to support the settlement of refugees and migrants.

If you have any questions or require additional information, please email: [email protected] using the subject line: Family Safety Team Leader enquiry via EthicalJobs.

A position description is attached.