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Client Service Manager - Disability Support - Sunshine Coast


Employer: 121 Care Inc.
Work Type/s: Full Time
Classification/s: Administration, Disability Services, Management
Sector/s: Not For Profit (NFP)
Location: Regional QLD

Job posted on: 12 February, 2019.
Applications close: No Deadline – please apply as soon as possible

About the organisation

121 Care is a not for profit organisation that provides in-home disability support, community access and supported accommodation to people with disabilities. We are an innovative organisation with person-centred choice and control at the heart of our beliefs.

About the role

Located in our head office on Sunshine Coast, we are seeking an experienced Client Services Manager. Reporting directly to the General Manager, the Client Services Manager will ensure the effective delivery of client services by building and leading high performing teams consistent with organisation policy and plans. As a senior leader in the organisation, the role also contributes to the development and implementation of the organisation’s strategic objectives.

This is a full-time position.

Your responsibilities:

The Client Services Manager will:

  • direct and oversee the intake of clients
  • manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients
  • ensure clients' funding and budgets are maximised through monitoring the service provided to our clients
  • develop and renew service agreements, including costing services to ensure they fit within the funding available
  • manage the Client Services team to assist frontline Support Workers working out in the community and in our clients' homes
  • be an expert in relationship-building to partner, collaborate and negotiate with other

We are looking for someone who has previous strong experience in:

  • being a highly resourceful team-player, who is comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient.
  • demonstrating good judgment in a variety of situations and the ability to maintain a realistic balance among multiple priorities.
  • developing and implementing continuous improvement systems and processes in client service delivery in accordance with Human Services Quality standards and NDIS standards.
  • knowledge of NDIS – particularly in planning and pricing
  • report writing, maintaining client records and service agreements, complaints and incident response and management
  • management of supported accommodation facilities
  • rostering in accordance with the SCHADS Award
  • leading a team- beyond supervising- displaying real leadership skills to support, engage and inspire staff

Additionally, you will need:

  • high level skills in MS Office and demonstrate ability to learn new systems easily
  • the ability to travel to Brisbane and regional areas (involving some overnight stays) as required

Successful candidates will be required to hold and maintain a current yellow card (positive notice), first aid and CPR training.

The benefits of working at 121 Care:

  • Attractive salary under SCHADS Award (level 5)
  • Salary packaging that increase your take-home pay
  • Ongoing training, support and career advancement opportunities
  • An office located within a short walk to the beautiful beaches of Maroochydore & Cotton Tree area!
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.