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Community Education and Outreach Coordinator


About knowmore

knowmore is currently expanding to meet the higher than expected demands on our obligation to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme.

knowmore is a nation-wide, free and independent community legal centre providing legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse. Our vision is a community that is accountable to survivors and free of child abuse. Our mission is to facilitate access to justice for victims and survivors of child abuse, and to work with survivors and their supporters to stop child abuse.

Our service was initially established in 2013 to assist people who were engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse (‘the Royal Commission’). knowmore was established by and operates as a program of the National Association of Community Legal Centres (NACLC), with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore also receives funding under a grant from the Financial Counselling Foundation.

From 1 July 2018 NACLC has been funded to operate knowmore to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. knowmore assists survivors by providing information and advice about the options available to them, including claims under the NRS, access to compensation through other schemes or common law rights and claims.

knowmore uses a multidisciplinary model bringing together intake officers, lawyers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane and Perth. 


As a member of the Strategic Engagement team this national role will utilise community development and project management skills to coordinate knowmore’s outreach and education efforts. This work will include strengthening strategy, innovating new methods to conduct outreach, identifying new opportunities and partners, maintaining a clean, robust and up to date database, developing and managing a calendar of events, tracking activities, analysing and evaluating statistics, and developing reports on outreach and education efforts. This role will also involve the delivery of some education sessions and content.


This role is based in Melbourne. The role will involve regular interstate and intrastate travel. 

Selection Criteria

  • Ability to establish and maintain good working relationships with diverse groups including colleagues, clients and community partners
  • Demonstrated experience in project management, preferably with an outreach, campaign, community education or advocacy focus
  • Experience developing and facilitating education sessions through workshops, meetings, and/or presentations and talks
  • Excellent interpersonal and communication skills and the ability to produce high quality written and verbal reports


A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package.  In addition to being a flexible workplace, knowmore offers 10% superannuation (0.5%above the SGC), a 37.5 -hour working week and 4 weeks annual leave, including annual leave loading.

How to apply

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