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St Vincent de Paul Society NSW's logo

Director - Legal, Safeguarding and Complaints

St Vincent de Paul Society NSW
  • Permanent, full-time 38 hours per week
  • Based in Lewisham, NSW
  • Generous salary packaging benefits

What We Do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Department Overview

The Legal, Safeguarding and Complaints Team sits in the Executive Secretariat and is responsible for legal services provision, safeguarding children and complaints management.

Other teams in the Executive Services Directorate are:

  • The Governance and Risk Team which provides executive support to the Society's State Council and Board and respective committees; and manages the organisation's internal policies and procedures
  • The Policy and Advocacy Team, with responsibility for policy, advocacy and research
  • Internal Audit.

The Role

The Director of Legal, Safeguarding and Complaints will lead a team that includes the Legal and Compliance Officer, Complaints Resolution Officer and Safeguarding Coordinator. The role is responsible for managing the provision of legal services throughout the Society; the Complaints Resolution Service; and the Safeguarding function.
The role will:

  • Oversight appropriate processes relating to the receipt of requests for advice, provision of advice and referral to external providers as required
  • Provide advice to Company Secretary regarding the Society's legal compliance obligations and company directors' legal obligations as required
  • Oversight processes for execution of contracts and management of the contracts register
  • Oversight the complaint handling process and provision of advice in relation to complex complaints
  • Oversight the safeguarding function and provision of advice in relation to the management of concerns about the safety of children, including in relation to mandatory reporting and reportable conduct legal review of organisational policy as required

The Director, Legal, Safeguarding and Complaints will report to the Executive Director, Executive Secretariat. 

To be successful in this role, you will need:

  • Between five and ten years' experience in provision of in-house counsel services in the not-for-profit or public sector, including in the management of solicitors and other staff.
  • A high level understanding of the governance context in which the Society operates, including the compliance obligations of a company limited by guarantee.
  • Demonstrated capacity to provide legal advice to a Board of Directors or similar body.
  • Demonstrated capacity to effectively manage complaint handling processes and to resolve complex complaints effectively, within agreed timeframes, fairly and with a sensitivity to the rights, responsibilities, needs and capacity of all parties.
  • A high level understanding of the legal and compliance responsibilities of an organisation providing services to children, including the rights of children and the requirements of child protection legislation.
  • Demonstrated experience in the development and review of organisational policy.
  • Unrestricted practicing certificate.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

Please click here for a copy of the Position Description.

How to apply

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