The role of the Patient Care Co-ordinator is to provide supportive and empathetic care to patients, carers and families touched by rare and less common cancer diagnoses, via face to face, phone, email and digital platforms.
Key Duties and Responsibilities
There are 4 key areas of competence for RCA’s Patient Care Co-ordinators:
- Assessing the practical, emotional and financial needs of patients and carers
- Conveying evidence-based research and relevant information
- Navigating existing services and support systems to ensure patients and carers are getting access to resources
- Establishing external relationships to uncover resources, promote RCA’s services and raise awareness of rare cancers
From time to time Patient Care Co-ordinators are also required to present evidence based information and promote RCA’s Patient Care Support services, to relevant health care professionals and providers.
Key Performance Indicators
- Patient Support – assessment, navigation
- Patient resources – research, development
- Case load and conferencing
- Professional development
- Presenting and promotion
- Teamwork and independence
- Technology and administration
Essential experience in
- Minimum 2 years in the healthcare or health promotion sectors
- Health services navigation and case assessments
- Person centred and reflective practice
- Evidence based research and developing support resources
- Networking with colleagues in other organisations to meet patient/client needs
- Developing relationships and resources to benefit clients/patients
- Administration and technology including Office 365 and CRM/case management software
Desirable experience in
- Counselling or psychology background
- Not For Profit and charity sector
- Knowledge of patient cancer experience
- Working in an office and team environment
Skills & Abilities
- Empathic listening and communication
- Case assessment and conferencing
- Evidence based research and best practice methods
- Develop support resources
- Manage multiple patient cases and work to deadlines
- Relationship building and networking
- Creative and critical thinking
- Presentation and promotion
- Attention to detail – written and numerical
- Technology especially MS Office and database software
- Written and verbal communication
- Time management and administration
- Confident, calm, warm, empathic, positive
- Intra and interpersonal awareness
- Organised and solutions driven
- Confident, collaborative, flexible
- Undergraduate degree or tertiary qualifications in health, health sciences, and sociology
- Additional responsibilities
- Professional development including attending training and events and administration.
Salary Packaging: as a health promotion charity we can offer employees ways to purchase goods and services with tax-free dollars. This tax concession is in addition to the Tax Free Threshold.
Learning and Development: we provide on the job training, mentoring and formal learning opportunities so you have the information and skills you need to do your job.
Performance Development: our employee development framework sets up clear objectives to support you in planning and accomplishing your work, and your manager in reviewing your work. It also includes opportunities to discuss areas of growth and professional development.
Wellbeing Program: external supervision with a psychologist is available to Patient Support staff.
A full position description is attached below.