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Onboarding Administrator


Employer: Hireup
Work Type/s: Full Time
Classification/s: Administration, HR & Employment Services
Sector/s: Social Enterprise
Location: Sydney

Job posted on: 10 January, 2019.
Applications close: No Deadline – please apply as soon as possible

Founded in early 2015 and based in Sydney, Hireup is a trusted online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it's support with getting to work, catching a local footy game or taking the scenic route, Hireup gives people the tools needed to live the most flexible, seamless and supported life possible. With over 30,000 registered users in communities all across Australia, Hireup is a national network of local supports. As a purpose-led organisation, we promote a culture defined by its humanity, curiosity and creativity, and allow this to infuse our services, product and people.

As our community continues to grow and expand across Australia, our Onboarding team is responsible for the screening and verifying of all new applicants on Hireup. This makes the team central to the quality of our community, being the first point of contact with Hireup for so many of our new users. Our team loves this about their work and takes pride in delivering a quality customer experience by responding swiftly, communicating clearly and breaking down barriers to entry for each new user. As our community grows at such a fast and exciting pace, our passion for efficient data management and streamlined processes are key to getting the job done.

For support worker onboarding, our Onboarding Administrators ensure we have all appropriate documents for the application, including references, working with children checks, police checks and

The Big Picture

  • Join Australia's fastest growing, for-purpose tech scale-up (we recently topped Deloitte's Tech Fast 50 List)
  • Join a tight knit, fast paced team
  • Grow our user base through vetting new support workers
  • Visibility over the impact that Hireup has in the community

Priorities -- The Work

  • Screening, verifying and reference checking all Hireup applicants who are either seeking support (Clients) or looking to provide support (Support Workers)
  • Reviewing and verifying necessary documentation for all applicants
  • Communicating with, and providing support to people during the application process
  • Maintaining the integrity and quality of approved Hireup profiles
  • Working closely with the Community Support team to provide information and reports on newly approved users
  • Providing additional ad hoc assistance to the Community Support team when required
  • Developing a good understanding of the role of a disability home care and support worker

Skills -- The Person

  • High level of digital literacy
  • Confidence working to deadlines and weekly KPIs
  • Preferably 1-2 years experience in customer service and/or data processing, and/or 1-2 years of experience in the disability sector
  • Relevant studies or work experience.
  • Strong connection to, or interest in building an understanding of the Australian disability sector and community
  • Approach work with high-energy, drive and internal motivation
  • Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.