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Records Management Specialist


yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown.

your opportunity

Working with the office of the CEO, based in Milton, you will help drive best practice in records management across yourtown. You'll be the backbone of our operations, driving critical backend processes such as records management, information requests, risk assessment, compliance, accreditation, document management, and governance. In short, the 'big picture' of records management will be your area of expertise! You will also:

  • Create, integrate and implement frameworks, policies, and procedures essential for proactive and effective governance practices.
  • Maintain the yourtown cloud-based records management systems, coordinates the safe storage and management of physical records. 
  • Coordinate and respond to information requests, from external stakeholders such as clients, law enforcement and other agencies.
  • Facilitate others to make change.
  • Provide advice on best practice to internal stakeholders around creating, retaining and destroying records in accordance with yourtown policy.
  • Assist in reporting on risk, compliance, and governance issues to facilitate informed decision-making for the Executive Leadership Team, Board, and Board Committees.
  • Foster and promote a culture of continuous improvement across all areas of yourtown.

what we are looking for

At yourtown, we believe in doing things well and taking pride in our work. At yourtown, we’re constantly learning and growing, and we believe in reaching for great and striving to do our best.  You will enjoy using your knowledge to help make our processes more effective and sustainable now and into the future.

The right candidate for this role will:

  • Hold tertiary qualifications and possess relevant experience in providing records & information support to an organisation.
  • Demonstrate strong communication skills including the ability to liaise with a variety of internal and external stakeholders.
  • Advanced interpersonal, negotiation, facilitation, stakeholder engagement, and influencing skills.
  • Efficient time management and organisational skills in a setting with numerous competing priorities.
  • Well-versed in interpreting and applying legal, industry standards, and contractual requirements.
  • Bring a dynamic, results-oriented attitude, and excel in an environment that embraces organisational change.
  • Be a team player and willing to lean in to get the job done.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

  • salary sacrifice options to increase your take home pay
  • opportunity for flexibility working arrangements. Most of our team split their work week between the office and home
  • access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
  • opportunities for internal and external professional development
  • free access to LinkedIn Learning including over 16,000 learning modules
  • a genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • access to free and confidential counselling sessions for you and members of your immediate family
  • access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
  • an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

How to Apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit: our careers page.

As part of the application, please provide a tailored cover letter (maximum of 2 pages) which outlines your suitability for the role and how your experience and attitude makes you an ideal candidate to join our team.

Contact: Kerry Smith | Talent Acquisition Specialist | [email protected], using the subject line: Records Management Specialist enquiry via EthicalJobs. 

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

How to apply

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