• Make a meaningful contribution to the health, wellbeing and dignity for all people in northern Melbourne
• Attractive salary packaging (portion of salary tax free)
• Rainbow Tick Accredited organisation
• Designated position for a person with lived experience as LGBTIQA+ and/or an Aboriginal and or Torres Strait Islander person
• Full Time or Part Time considered

About us

Your Community Health provides a comprehensive range of medical, dental and allied health services and support programs to anyone, through a combination of outreach, client-based and centre-based activities. Our purpose is to enable health, wellbeing and dignity for all people in northern Melbourne by providing responsive and accessible services. We provide priority access to those most at risk of health inequalities and those that may face barriers to accessing traditional health services.

About the role

Your Community Health is seeking an enthusiastic and experienced Client Services Officer to join the Access Team on a part time or full time ongoing basis.

Reporting to Access Lead - Medical Services and supported by a dedicated and fun team, the Client Services Officer will support the intake and delivery of our health and wellbeing services. Working within the medical stream the role will have a focus on supporting General Practice, Specialist Paediatric clinics; and specialty services including but not limited to gender affirming care, lymphoedema and refugee Health. You will also have the opportunity to work across other streams including Oral Health and Allied Health.

Your passion and commitment will see you:

• Become a trusted point of contact for clients and visitors accessing Your Community Health.
• Deliver exceptional customer service through engagement with clients, internal and external stakeholders.
• Provide administrative support to clinical and client facing staff, students and volunteers.
• Support the effective and responsive delivery of health and wellbeing services to the community.

To succeed in this role you will have:

• Highly developed customer service skills with relevant experience
• Ability to manage a high volume of telephone calls and/or client-facing interaction.
• Sound IT skills including capacity to learn relevant Client Management Systems including TrakCare, Best Practice and Titanium
• A demonstrated understanding of the principles of privacy and confidentiality
• Highly developed prioritisation and problem solving skills.

What is on offer

You will join a dedicated, caring and talented team, with a positive and supportive culture. We are committed to professional and career development of all our staff and truly value work-life balance. Staff have access to generous not-for-profit salary packaging benefits, discounted gym memberships and work in a great location, with free car parking, close to shops and cafes.

YourCH is a Rainbow Tick Accredited organisation commitment to providing a safe work environment and equitable access to health services and supports for LGBTIQA+ people.

Requirements:

The successful candidate's offer of employment will be subject to their ability to provide:

• a current Working with Children Check (employee only)
• Police Check with no disclosable outcomes that is no older than 3 months. (Issued by employer at no additional cost to the candidate)
• Proof of 2 Covid-19 Immunisations and a Booster (3rd dose)
• NDIS registration *If applicable to the role*

How to Apply

Applications must be submitted directly at our recruitment hub via the Apply Now button.

Applications must address the selection criteria contained in the position description as part of the cover letter.

For more information regarding this role please refer to the position description. For further enquiries contact: Deepak Gunnam – Access Manager – (03) 8470 1111.

The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), s 12 of the Equal Opportunity Act 2010 (Vic) and s 27 of the Discrimination Act 1991 (ACT).

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.

Ref code: 6289793.