All of our Programs support the holistic well-being of Aboriginal people on Darkinjung country. We promote cultural connectedness, health, and resilience through culturally safe, trauma-informed, and collaborative services, empowering families and fostering strong community ties.

The Manager Services will oversee and coordinate the delivery of culturally safe, trauma-informed, and holistic services for Aboriginal people on Darkinjung country. This role involves leading dedicated teams, ensuring program excellence, fostering cultural connectedness, and empowering families to achieve improved health and well-being outcomes. Manager Services will collaborate with community partners, support capacity building, and uphold the values of cultural safety, responsiveness, and integrity in all aspects of service delivery.

Cultural Leadership & Community Engagement

• Ensure all service delivery is culturally safe, responsive, and trauma-informed.
• Strengthen relationships with Aboriginal and non-Aboriginal agencies, stakeholders, and funding bodies.

Strategic & Operational Management

• Oversee daily operations, service delivery, and best practice standards.
• Lead program development, policy implementation, and compliance with legal and regulatory frameworks.

Team Leadership & Development

• Mentor, support, and develop a high-performing, culturally competent team.
• Conduct supervision, training, and professional development to enhance team skills.

Service Quality & Continuous Improvement

• Drive continuous quality improvement (CQI) and ensure services align with community needs.
• Monitor case management processes, client outcomes, and program effectiveness.

Stakeholder & Partnership Management

• Build strong networks with key government, health, and community organisations.
• Advocate for policy change and systemic improvements to benefit Aboriginal families.

Risk Management & Compliance

• Ensure safety protocols, risk assessments, and WHS compliance are in place.
• Maintain accurate case notes, reports, and documentation to meet contractual obligations.

Advocacy & Cultural Empowerment

• Promote cultural connectedness and self-determination within service delivery.
• Champion community-led initiatives that empower Aboriginal families.

Are you ready to lead with purpose and drive real change? Join us!