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Domestic and Family Violence Counsellor

Women's Safety Services SA

Women’s Safety Services SA (WSSSA) is a leading provider of support services for women and children experiencing domestic & family violence. Our organisation shares a vision for a society where women and their children live safely and thrive in communities free from all forms of violence. Our staff have passion, courage, and resilience that nurture and support life-changing outcomes for clients.


Our Domestic Violence Crisis Line (DVCL) is a fast paced busy and intensive 24/7 telephone service, providing state-wide crisis responses to women and their children experiencing Domestic & Family Violence.

The DVCL requires, Domestic & Family Violence Counsellors who are available to work across a 24/7 roster. The successful applicant must be available to work a fortnightly base roster of a minimum of 3 shifts a week across day, afternoon, night and weekends.

This position is initially offered on a fixed term basis until May 2024 to cover a period of parental leave.


Use your knowledge and understanding of domestic and family violence to provide information, referrals, and support to callers experiencing domestic and family violence.

Our counsellors triage, conduct risk assessments and provide a specialist crisis first response to callers seeking safety. To succeed in this exciting and demanding role you will need:

  • Experience providing crisis intervention in a domestic violence or related setting;
  • Understanding of risk assessments and safety management strategies;
  • Strong interpersonal skills, & initiative to problem solve and initiate planned responses;
  • Demonstrated experience within the specialist domestic and family violence sector or working with those who have been impacted by domestic, family and sexual violence;
  • The ability to do shift work to a 24/7 roster, including day, afternoon, night and weekend shifts;
  • A capacity to work under pressure, and at times autonomously;
  • A current drivers licence, and be eligible for, or hold a DHS Working with Children Check and National Police Clearance;
  • Qualifications in Social Work, Community Services, and/or commensurate experience with the position.


We are proud to offer the following benefits to our valued staff:

  • Generous above award Enterprise Agreement entitlements: Including • 5 Wellbeing days • On-Call leave • 6 weeks paid parental leave • Paid Domestic & Family Violence Leave • First Nations Ceremonial, and Cultural leave
  • Salary Packaging Options: up to $15,900 tax free and other incentives available
  • Commitment to work life balance: flexible hours/ ways of working
  • Career Development Opportunities: promotion opportunities, on the job and in-house training.
  • Women’s led organisation: client-centred, strengths based, diverse, trauma-informed, supportive and responsive
  • Specialist Trauma-informed Employee Assistance Program

How to Apply

A full position description can be found HERE.

Applications should include your resume and a cover letter, addressing the person specification within the position description.

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

How to apply

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