• Hours: 2 days a week (can be worked flexibly)
• Reports to: Business Intelligence and Systems Analyst
• Award: Non award casual position
  • $38.08 - $41.54 per hour

Organisational Background

With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Woolloongabba, Brisbane. WWG operates the World Wellness Clinic which specialises in equitable healthcare for clients from culturally and linguistically diverse backgrounds, including vulnerable and disadvantaged migrants, refugees and people seeking asylum. As a social enterprise, or a business with a social mission, World Wellness Group Ltd works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most vulnerable members in our community. World Wellness Group is a registered health promotion charity and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.

Position Overview

The Junior IT Support role is responsible for providing IT support to users within World Wellness Group (WWG), including contractors and contracted organisations. This role will assist the IT team with the installation of software and hardware, escalate IT issues, maintain IT systems, user training, and support documentation, policies, and procedures related to IT. Additionally, the role involves access control support and telephony support.

Key responsibilities and duties

• Providing IT support to users (hardware and software)
• Troubleshoot IT issues and escalate where required
• Assisting the IT team with installation, configuration of IT systems
• Setup and maintenance of user accounts
• Provide training to users
• Assist with maintaining and organising IT systems
• Assist with development of policies and procedures related to IT
• Prepare IT training content
• Support access control systems
• Provide telephony support, including setup and troubleshooting of phone systems

Corporate

• Ensure World Wellness Group Ltd.’s (WWG) reputation is protected and enhanced by performing all duties in a professional and courteous manner maintaining confidentiality
• Abide by WWG’s policies and procedures, adhere to OH&S safety guidelines, and comply with the WWG Code of Conduct.
• Act in a respectful, encouraging and helpful manner at all times with clients and co-workers in a dynamic and cross-cultural environment.

Key Selection Criteria

• Qualifications or currently undertaking studies in IT
• Demonstrated strong skills in IT
• Strong problem solving skills
• Demonstrated excellent communication
• Excellent customer support skills
• Ability to work independently and part of a team
• Able to learn new technologies
• Skills in cybersecurity awareness and best practices

Desirable

• Advanced skills and understanding of Microsoft 365
• Experience providing IT support
• Ability to work flexible work hours
• Experiencing using Medical Practice Software (Best Practice)

Documents Required

• Provide copies of Driver’s License, Blue Card and Police Clearance.
• Blue Card application link: https://www.bluecard.qld.gov.au/applications/applications.html
• National Police Certificate link: https://www.police.qld.gov.au/corporatedocs/purchase/nationalpolice-certificate/

Applicant acknowledgement

I have read and understood the position description and personal requirements/capabilities that are attached to this position. I declare that I am capable and willing to meet the requirements as indicated and acknowledge the requirements to maintain such capabilities whilst performing this position.