We are currently seeking a Contact Centre Consultant to join our amazing onsite team. We are looking for someone who will thrive on creating positive and rewarding relationships between World Vision Australia (WVA) and our supporters.

This role specifically engages with supporters in a manner which results in long-term loyalty whilst maximising opportunities to advocate on behalf of children and communities that WVA serve.

You will engage our supporters through inbound and outbound channels to raise awareness, educate on WVA programs, overcome objections and secure monthly donations.

• Location: Burwood East, Victoria, 3151
• Benefits: Onsite café, free secure parking, not for profit salary packaging benefits, onsite gym, proximity to shops and tram, access to our Reward & Recognition Program and monthly prizes!
• Hours: Monday to Friday daytime shifts (8.45am-5.00pm / 9.45am-6.00pm)

* You must be available for 2 weeks of full-time training in office *

Why work for us

• Make a true difference in the world, using your service & communication skills to engage, raise awareness, provide information, and educate our Supporters (customers) to raise funds, stand up for human rights and fight for those who are suffering
• Real job security, currently hybrid with set 3 days in office 2 days working from home, making work/life balance a priority for you
• Comprehensive training & onboarding program and continuous development opportunities
• Supporting leaders who work with you to develop and achieve your goals
• Working as part of a great team environment
• Celebrating your hard work and sharing success

A day in the life

• Inbound/Outbound calls using your excellent rapport skills and personality to make your interactions as personal as possible to raise donations and retain our supporters
• Healthy competition with yourself and your team mates to achieve KPIs
• Being able to manage supporters objections during difficult conversations
• Engagement / support and training as required
• Regular team huddles getting the most up to date news to you
• Having a laugh with your teammates and sharing good news stories & successes
• Working with your Team Leader to become the best supporter experience consultant you can be

About you

• Sales/call centre experience is preferable
• Resilience, ability to work independently and in a fast paced environment
• Driven to consistently achieve results
• A great communicator / storyteller who has a natural flair for conversation
• Great attitude, a willingness to learn and take on feedback to assist you to grow with the business. 
• High proficiency with technology

Working for World Vision means you are making the world better 

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you’re about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward. 

The selection process 

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector.

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development, and advocacy work.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us