About the Role

The Legal Practice Support Lead is a new position that will play a vital role in the day-to-day operations of our legal practice, ensuring systems, resources, and workflows run smoothly to support high-quality legal service delivery. You will drive continuous improvement across legal operations, collaborating with the legal leadership team to identify and implement system enhancements, streamline workflows, and ensure best practice.

Reporting to the Principal Solicitor and Assistant Principal Solicitors, you will be instrumental in strengthening the infrastructure that enables our solicitors to provide responsive, trauma-informed, and culturally safe legal assistance.

The legal practice spans three key programs: the Women’s Rights Program, the First Nations Women’s Legal Program, and the Working Women’s Centre. Together, these programs deliver holistic, client-centred legal help that is free, accessible, and rooted in a gender justice framework.

This is an ideal opportunity for someone who is highly organised, systems-oriented, tech-savvy, and deeply committed to gender equity and social justice. You’ll be part of a collaborative and values-driven team working to make the law more accessible, just, and empowering for women and gender-diverse people.

Your Role in the Team

You’ll be responsible for making sure the work of a growing team provides consistently high-quality legal services.

Key responsibilities include:

• Overseeing the development and maintenance of legal precedents and templates to support consistent and efficient legal work
• Managing and optimising our legal case management systems (Actionstep and Microsoft Dynamics)
• Coordinating updates to our practice manuals and processes
• Supporting accurate data collection and reporting to meet compliance, funding, and strategic planning needs
• Providing operational and administrative support for litigation, including document discovery and trial preparation

The Legal Practice Support Lead will also support the onboarding and training of legal staff and support staff, helping to embed consistent processes and build team capability. You will be central to improving operational efficiency, service consistency, and internal knowledge-sharing across the teams.

You’ll be joining an organisation that values lived experience, intersectional feminism, and strong relationships in the sector. In this role, your work will help ensure our legal practice is efficient, consistent, and equipped to deliver high-quality, trauma-informed legal services. By strengthening our internal systems and supporting legal teams to work at their best, you’ll contribute to systemic change for women across the legal, social justice, community, and civil society sectors.

ABOUT US

Women's Legal Service NSW advocates for an end to gender-based violence and for gender equality in Australia. As a state-wide specialist women’s legal service, we assist women and non-binary people across NSW to obtain legal advice and representation from our trauma informed, holistic legal practice to address women’s safety and economic security.

We use our experience gained from working with over one hundred thousand women and our expertise in a feminist analysis of social issues and the law to determine where we can make the most meaningful and impactful interventions that make positive change structurally and systemically. We have invested in the development of our specialist expertise to advocate for structural changes in legislation and policy through law reform and through the provision of education and training to our colleagues in the legal profession, the community services sector, and the community.

We advise and represent women in a range of practice areas including discrimination, employment, sexual harassment, family law, domestic/family and sexual violence, and compensation and victims support for victims of crime.

Workplace of Choice

Woman’s Legal promotes gender equality through creating a workplace of choice for women that is:

• Safe. We have clear and effective policies on sexism, discrimination, harassment, bullying and abuse.
• Diverse. We acknowledge, encourage and respect diversity and lived experience.
• Culturally Safe. We acknowledge and respond to the need for cultural safety for First Nations staff.
• Flexible. We acknowledge and support flexible work arrangements accommodating caring responsibilities, disability or health issues and study commitments.
• Supports Professional Debriefing. We work in a trauma informed practice that acknowledges the vicarious trauma associated with our work and provide debriefing on an as needed basis whilst also having a requirement for regular external professional debriefing supervision.
• Focused on Career Growth and Development. We facilitate career advancement by offering opportunities to expand knowledge in legal practice, leadership, and strategic organisational development, equipping professionals for success in evolving roles.

Women’s Legal seeks to close the gender pay gap by providing job and economic security with an Enterprise Agreement that pays above Award and provides generous leave provisions. You have the option to salary package which can add up to $15,900 in tax-free pay annually.

Legal Practice Support Lead - Salary range 2024-2025

Grade 5 From $ 96,794.51 to $117,251.58 per annum (salary level based on experience) plus salary packaging.

The position is based in our office at Lidcombe. The role may require travel across Greater Sydney as well as to rural, regional, and remote NSW on our community outreach trips.

SELECTION CRITERIA

Essential

1. Commitment to Social Justice

• Demonstrated understanding of, and commitment to, social justice issues for women, particularly First Nations women, and women experiencing deep and persistent disadvantage (social, economic, and cultural).

2. Qualifications & Experience

• Qualifications in law or substantial experience in legal practice, particularly in practice management and support

3. Legal Operations & Case Management

• Experience managing legal resources, precedents, and templates in a legal practice setting.
• Proficiency in legal case management systems (e.g., Actionstep, Microsoft Dynamics) and data reporting.

4. Organisational & Administrative Skills

• Ability to coordinate operational processes, including staff rosters, advice line and outreach scheduling, and workflow management.
• Experience in litigation support, including document management and discovery processes.

5. Data Management & Reporting

• Experience overseeing data collection processes to ensure compliance with reporting requirements.
• Ability to generate reports and insights to support decision-making and improve legal service delivery.

6. Technical & Systems Proficiency

• Strong ability to manage and maintain digital legal systems and train staff on case management software.
• High-level proficiency in Microsoft Office and legal practice management tools.

7. Stakeholder Engagement & Team Collaboration

• Excellent interpersonal and communication skills to work effectively with solicitors, legal support staff, and external stakeholders.
• Ability to provide training and support to staff in legal practice processes and technology use.

Being a woman is a Genuine Occupational Qualification for the purposes of WLS service provision (Section 31 Anti-Discrimination Act 1977).

Selection criteria listed above must be addressed for your application to be considered.

If you have any queries about the role please email Katrina Ironside, CEO at [email protected] using the subject line: Legal Practice Support Lead enquiry via EthicalJobs.