GenWest integrated family violence services provide a range of programs to women and children who experience family violence including crisis response, case management, housing, and court support. We also provide services designed to promote healing and recovery via our women and children’s counselling. As a result of implementation of key recommendations from the 2015 Royal Commission into Family Violence the GenWest IFVS is undergoing significant growth. In 2022 GenWest joined the Orange Door service structure to provide family violence crisis response services at Werribee, Sunshine locations, as well as satellite location.

We work collaboratively with communities, government, and local agencies to influence public policy and legislation to improve access to services and resources, and to build individual, community and organisational capacity to improve gender equity. GenWest is funded by local, state, and federal government grants and receives additional funding from benevolent trusts and philanthropic organisations.

ROLE CONTEXT AND CORE PURPOSE

The case management team leader reports to the counselling and case management manager and is a member of the leadership team at GenWest. This position supervises a team of family violence outreach case managers. The team leader is responsible for providing daily leadership, management and coordination of GenWest’s outreach case management services to women and children in the western metropolitan region experiencing family violence. In conjunction with other team leaders and staff, this position is responsible for coordinating rosters for Duty and place-based services, accepting case management referrals into the program, facilitating allocations meetings and oversees the administration of resources including emergency financial support to women and children.

This position is responsible for providing client-focused supervision and operational support to outreach and specialist case managers to ensure the delivery of high quality family violence case management services. This position is also expected to develop and maintain productive and collaborative relationships with community and agency partners to contribute to positive client outcomes and enhance program delivery. The team leader plays a leadership role in ensuring collaboration and integration across and between GenWest programs and services to achieve organisational goals and objectives.

KEY SELECTION CRITERIA

1. Qualifications in social work, community development or related discipline, and eligibility for AASW membership or other professional body.
2. Leadership experience in the area of family violence service provision with experience in overseeing case management services highly desirable.
3. A sound understanding of theory and practice as it related to the provision of family violence services to women and children, including those from diverse communities.
4. Experience in program and service management, including development and monitoring of budgets.
5. Experience in developing effective and collaborative working relationships with external partners and agencies to improve service user and program outcomes.
6. Demonstrated commitment to the provision of high quality services, feminist policy and practice, and a culture of respect, collaboration and continuous learning.
7. Demonstrated experience in supervising and leading teams for the successful achievement of program goals and tasks.
8. Well-developed interpersonal and communication skills that support the capacity to lead and develop staff and promote and represent WHW.
9. Good analytical and conceptual skills, including the ability to plan, implement and review services.
10. Well-developed report and submission writing skills.
11. Sound computer skills including use of data base applications. 

These positions are available on either a part time or part time (0.8-0.9 EFT) basis and paid at GenWest EA Level 7 pay point (ranges from $83,893.056 – $94,379.688) pro rata EFT + 10% superannuation.

HOW TO APPLY

Applications should include a resume and brief response to the Key Selection Criteria (located in the position description below).

Applications that do not respond to the Key Selection Criteria will not be considered. Please also indicate which location you are interested in.

Please direct any queries to recruitment@genwest.org.au, using the subject line: Team Leader - Case Management enquiry via EthicalJobs.