• Lead the development and implementation of an organisation wide Consumer Outcomes Framework
• Full Time, Permanent position
• Salary packaging, and competitive sector remuneration
• Hybrid work environment – work from home & our Melbourne CBD office

Your new role

As the Consumer Outcomes Lead, you will play a pivotal role in shaping how Uniting understands, measures, and communicates the experiences and outcomes of our consumers. This role will help ensure Uniting can meet its strategic objective to provide evidence informed services for consumers.

In this role, you will lead the development of an organisation-wide Consumer Outcomes Framework, collaborating with consumer partners to ensure their voices and experiences are central to our approach. You will also work with flagship programs, consumer partners, service delivery teams, and external stakeholders to implement the framework and capture meaningful outcomes and insights.

You will also lead the use of innovative, inclusive, and forward-thinking tools and methodologies to support transparent, data-driven decision making.

Benefits of working at Uniting

In addition to your salary + super, you can access the following:

• Access salary packaging to increase take-home pay.
• Enjoy a 10% discount at Uniting Early Learning.
• Access training and development opportunities to help you grow.
• Enjoy 25% off at Uniting Op Shops

Our work isn’t easy, but it matters. Work with people who care as much as you.

Your skills and experience

• Tertiary qualification in a recognised human services or health discipline is required.
• Extensive experience in program evaluation in community or public health settings.
• Proven ability to lead and deliver projects effectively, including stakeholder engagement, project planning, performance monitoring, and achieving defined outcomes.
• Ability to work with complex concepts and datasets, applying both qualitative and quantitative analysis to draw meaningful insights and support evidence-based decision making.
• Desirable: Additional qualifications in research or evaluation are highly valued.
• Desirable: Experience working collaboratively with Consumer Partners.

View the position description here.

How to apply

Click "Apply Now" to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, reach out to Sarah van den Berg - Senior Manager, Knowledge Management & Alignment on 0437 577 962.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBTQIA+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.