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Afterhours Consumer Support Supervisor - Ballarat

Uniting (Victoria and Tasmania) Limited

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  • Provide support + service to consumers and stakeholders within Reid’s Guest House
  • Increase your take home pay with up to $15,900 in salary packaging benefits.
  • Casual position, based in Ballarat

About the opportunity

Are you looking for a second job / night role or a start in the Community services sector? Then this may be the role for you. Providing more than just accommodation, Reid’s operate a program for over 50 people that are at risk or experiencing homelessness in Ballarat. Reid’s has an exciting opportunity for the right person to join our Consumer Support Team and make a difference in people’s lives.

As an After-Hours Consumer Support Supervisor, you will be an onsite positive presence overnight, on weekends and public holidays. The role is varied and includes assisting consumers with day-to-day enquiries, providing appropriate responses to unexpected issues or incidents that arise, working within a positive trauma informed framework and facilitating a range of groups and activities to engage Consumers.

Hours include weekends, public holidays and overnight shift that does include a sleepover component.

Click here to view the Position Description.

What’s on offer

In addition to base salary plus superannuation, you’ll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits.

Paid Parental Leave for up to 10 weeks. 

10% discount on Kindergarten and Childcare at Uniting Early Learning Services.

About you

You are looking to join an organisation that truly supports vulnerable Victorians and Tasmanians to improve their lives.

To be successful in this role, the ideal candidate will have:

  • A current First Aid and CPR training
  • A certificate or Diploma in community services, social work or related discipline (desirable)
  • A Fire Warden Certificate (or willingness to obtain)
  • Ability to build rapport with a range of people
  • A level head and the ability to problem solve
  • A genuine desire to help people
  • Previous experience in the community service/welfare sector
  • Previous experience in a similar sleepover role (desirable)
  • Experience in residential care/housing unit (desirable)

How to apply

Click APPLY NOW to submit your interest and we’ll be in touch shortly. We’ll be reviewing applications as they come through as we’re keen to engage with someone.

Please note, interviews may commence prior to application’s closing.

If you’ve questions about the opportunity, please contact Daniel Hemming, Manager – Reid’s Guest House at [email protected] using the subject line: Afterhours Consumer Support Supervisor - Ballarat enquiry via EthicalJobs (During business hours).

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us: www.vt.uniting.org

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability. 

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How to apply

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