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Case Workers - Dungog

Wesley Mission

Wesley Care finder program

  • part time positions available (30 hours per week)
  • based at Dungog, NSW
  • fully maintained vehicle and salary packaging benefits available.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the program

Wesley Care finder program is designed to assist older people in accessing and understanding the aged care system. Care finders will provide specialist assistance to help connect participants to relevant programs and supports in the community.

Participants in the program may require intensive support due to:

  • isolation or lack of a support person (e.g. carer, family or representative) who they are comfortable to act on their behalf and/or who is able to support them in accessing aged care services via My Aged Care.
  • communication barriers, including limited literacy skills.
  • difficulties processing information to make decisions.
  • resistance in engaging with aged care for any reason, where their safety may be at immediate risk, or they may end up in a crisis situation within the next 12 months.
  • past experiences that mean they are hesitant to engage with aged care, institutions or government agencies.

This program is funded under Primary Health Networks (PHN).

About the role

We are seeking experienced Case Workers to join us in establishing and rolling out this program across the Hunter region.

Our Case Workers will be expected to provide assertive outreach in order to ensure the delivery of a high-quality person-centred service, that will complement, but not duplicate, the Aged care channels that provide access support to people who are able to proactively navigate the system for themselves.

Care finder Case Workers will therefore specifically target senior Australians who need intensive support who could otherwise fall through the cracks. This will include people who are not yet receiving aged care services.

This is a dynamic and challenging opportunity for an experienced professional to join a committed organisation that is well respected in the sector.

Wesley Mission provides regular supervision and support for all staff as well as range of opportunities for professional development and staff benefits.

Preferred applicants will be required to undergo a criminal record history check.

Demonstrated behaviours

To be successful in this position, candidates must possess the following:

  • willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
  • demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
  • relates well to a range of people with sound listening and problem-solving skills
  • displays unconditional positive regard during all workplace interactions
  • confident professional attitude with strong initiative
  • displays emotional maturity and resilience
  • passion for supporting vulnerable and in need individuals
  • dedication to developing strong relationships with local community
  • willingness to learn and accept feedback.

Essential criteria

  • tertiary qualification, in a related field, e.g., Aged Care, Community Care, Social Work, Allied Health, Nursing and/or demonstrated professional experience working with clients to deliver a community-based service within the aged care sector
  • demonstrated high-level understanding of My Aged Care systems and processes (including aged care assessments) and a sense of aged care services
  • at least 2 years’ case work experience working with vulnerable clients with complex needs
  • demonstrated experience working across a range of service providers developing and maintaining professional relationships and networking across organisations and service systems
  • demonstrated commitment to supporting the needs and rights of people from diverse backgrounds, e.g., Aboriginal and Torres Strait Islander communities, Culturally and Linguistically Diverse communities, people from Lesbian, Gay, Bisexual, Transgender and/or Intersex communities, and those from rural/remote communities
  • understanding of trauma informed care and culturally appropriate practice
  • high-level communication and administrative skills, including collecting, recording, and reporting data aligned with key performance indicators
  • ability to work effectively in a team environment as well as independently
  • understanding of WH&S issues and risk management for client home-based care and during transport of clients
  • willingness to affirm Wesley Mission’s vision, mission and values
  • current NSW or National Driver’s Licence
  • fully vaccinated against COVID19
  • First Aid Certificate or willingness to obtain.


Salary and employment conditions are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Level 5, with capacity for salary packaging and the provision of a fully maintained motor vehicle available for private use. Superannuation is paid in addition at 11%.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission. Aboriginal and Torres Strait Islander people are encouraged to apply.

A position description is attached.

How to apply

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